Theresa Fynn Micheals

THERESA FYNN-MICHEALS Accra, Ghana ◆ - ◆- PROFESSIONAL SUMMARY Experienced and versatile administrative professional with a strong background in providing efficient and comprehensive support to executives and teams. Proven expertise in Human Resource management, virtual assistance, office management, payroll processing, and project coordination. Adept at handling multiple tasks and priorities with precision and meticulous attention to detail. Committed to maintaining confidentiality and handling sensitive information with the utmost discretion. Skilled in utilizing technology and online tools to streamline administrative processes and enhance productivity. Excellent communication and interpersonal skills, fostering positive relationships with clients, colleagues, and stakeholders. Committed to delivering exceptional administrative support and contributing to the success of organizations through proactive problem-solving and resourcefulness. SOFTWARE/TOOLS ● Project Management: Monday, Asana, Trello, Click-up, Evernote ● Google Workspace ● Microsoft Office ● HRIS: ConnecTeam, BrightHR, Parim, ERP ● Accounting: Xero, ERP, Hubdoc ● Time Tracker: Time Doctor, Clockify ● Timesheet: Conrep ● ● ● ● ● AI: ChatGPT Communication: Zoom, Teams, and Slack Wise Transfer DocuSign Channel Management: Hostaway, Ownerrez, AirBnB, Booking.com, Expedia, Vrbo, Furnish Finder, Hospitable, etc. WORK HISTORY Virtual Assistant, 02/2023 – Current Freelancer, Remote, Baltimore-Maryland USA ● Administrative Support: Calendar management, email handling, travel arrangements, data entry, and document preparation ● Maintain confidentiality and handle sensitive information with the utmost professionalism. ● Problem-Solving: Analytical thinker with a proactive approach to resolving issues and overcoming challenges ● Handles phone calls and email inquiries, providing excellent customer service to clients and stakeholders. ● Assist in project management, tracking progress, and ensuring timely completion of tasks. ● Technology: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), G Suite, virtual meeting platforms (Zoom, Microsoft Teams), and social media management tools. Project Management tools (Monday, Asana, Trello, Click-Up, Evernote, Slack, etc.) and Channel Managers (Ownerrez, Hostaway) Listing sites (AirBnB, Furnish Finder, Hospitable, Booking.com, Expedia, etc.). Payroll Administrator, 11/2022 – Current Independent Contractor, Remote, London ● Process bi-weekly and monthly payroll for 116 employees accurately and on time, ensuring adherence to company policies and legal regulations. ● Audit and verify timekeeping records to guarantee accurate computation of hours worked, overtime, and other payroll-related data. ● Resolve payroll discrepancies and employee inquiries promptly, displaying strong problem-solving skills and maintaining a positive employee experience. ● Calculate and process statutory deductions, including taxes, benefits, and garnishments, accurately reflecting changes in employee status. ● Reconcile payroll accounts, contributing to the accurate and timely submission of financial records. Human Resources Business Partner, 03/2022 – 04/2023 Independent Contractor, Remote, London ● Spearheaded the HR department, managing all aspects of talent acquisition, onboarding, performance management, and employee relations for a team of 100+ employees. ● Developed and implemented HR policies and procedures, ensuring compliance with employment laws and best practices. ● Led successful recruitment campaigns, resulting in the hiring of top-tier candidates and reducing time-to-fill by 30%. ● Conducted employee training programs on various topics, including leadership development, diversity and inclusion, and conflict resolution. ● Conducted investigations and mediated employee relations issues, promoting a positive and inclusive work environment. ● Streamlined payroll and HRIS processes, resulting in improved accuracy and efficiency in data management. Lead, Acquisitions & Executive Assistant to CEO, 06/2021 – 05/2022 Yancy Capital, Remote • Encouraged the development of clear business objectives and action plans. • Compiled and analyzed information to create technical documentation. • Conducted research on assigned topics, generating comprehensive, factual content. • Drafted standard operating procedures for land acquisition and development • Applied data toward developing optimum objectives, strategies, and plans. • Enhanced resource utilization to better capitalize on current resources and minimize expenditure. • Tracked the real estate industry to stay current on trends and best practices. Human Resource Officer, 06/2020 – 03/2021 Const-ent Construction Ghana, Accra • Planned, organized, and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals. • Liaised with line management staff to accurately identify in-house training needs and deliver appropriate development programs. • Managed performance appraisal systems and policies. • Maintained up-to-date knowledge of the Labour Law Act 2003 (Act 651) for continued regulatory compliance. • Created professional templates for offer letters and employment contracts. • Investigated and documented workplace grievances to eliminate future incidents. • Processed payroll. Paralegal, 03/2019 – 01/2020 Legal Ink Lawyers & Notaries, Accra • Drafted and perused legal documents, including motions and briefs, to support litigation processes and court proceedings. • Exceeded specific company objectives by cooperating with staff to implement project initiatives. • Managed a calendar of court hearings for an average of 20 files at a given time. • Communicated pertinent information to clients via phone, email, and email. Human Resources Secretary, 06/2016 – 01/2019 Trasacco Group, Accra ● Provided administrative support to the HR department, managing employee records, maintaining HRIS systems, and handling payroll coordination. ● Assisted in organizing company events and employee engagement activities to foster a positive company culture. ● Responded to employee inquiries regarding HR policies, benefits, and procedures. ● Assisted in the preparation of HR reports and presentations for management and executive teams. ● Facilitated employee onboarding and orientation programs, ensuring seamless integration into the organization. SKILLS ● ● ● ● ● ● ● ● Labour Law Project Management People Management Cultural difference integration Strategic Negotiations Ethics and data privacy Effective Communication Reliable EDUCATION ● Bachelor of Arts, Business Administration: Human Resource Management Wisconsin International University College, Ghana, Accra, Ghana ● Diploma of Higher Education: Microsoft Office Administration, City & Guilds Approved Centre, Accra HOBBY Reading REFERENCE Available upon request.