Theresa Oka EWA
Virtual Assistant
Abuja, Nigeria
--Professional Summary
Results-driven Virtual Assistant and Customer Support Specialist with a proven track record of
delivering exceptional support to Chief Executive Officers of businesses. Leveraging expertise in
communication tools like Zoom, I provide a comprehensive range of services designed to optimize
productivity, efficiency, and goal achievement. With a keen eye for detail and a passion for
organization, I help clients streamline their operations, manage their time effectively, and drive
success.
Education/Certification
Virtual Assistant Skill Training
Erin Booth Online Training, 2024
Virtual Assistant Professional
Digital Exchange Academy -DEXA – Online, 2024
Diploma in CRM platforms Management
Udemy Professional Certificate – Online, 2024
Technical Support Fundamentals
Google Professional Certificate – Online, 2024
Best Practices in Customer Support
Udemy Professional Certificate – Online, 2024
B.Sc. Human Anatomy, Second Class
Cross River University of Technology, Calabar, Nigeria, 2014
Work Experience
Virtual Administrative Assistant (Internship)
Digital Exchange Academy (DEXA), Nigeria, April – May, 2024
Scheduling and calendar management
Email and phone correspondence management
Researching
Customer service and support
Travel planning and arrangement
Online community management and forum moderation (WhatsApp)
Lead generation
Social Media Virtual Assistant, USA
Chalk Performance Training, February – April, 2024
Social media management
Ad creation
Content creation and DM sales
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Facility Manager & Marketer
Grandview Apartments-
Manage Apartment facilities
Monitor staff, guests and write reports
Social Media promotion of the apartment
Airbnb Co-host
Sales Promoter
Xioami Technology Ltd, Nigeria-
Product and Market Knowledge
Sales Planning and Strategy
Social Media promotion
Email Campaign
Sales Consultant
Perfect Herbal Skin Care, Abuja, Nigeria,-
Monitoring sales Performance (KPIs)
Customer Relationship Management
Leads Generation
Sales process Optimization
Skills
Personal: Leadership, Networking, Adaptability, Decision Making, Creativity, Teamwork,
Communication, Friendly, Confidentiality
Professional: Information Processing, Data Analysis, Data Entry, Thorough Work,
Corporate Communications, Research, Email management, Social Media Management,
Calendar Management, Customer Support
Platforms: MS Office Suite, Google Suite, Apollo.io, Slack, HubSpot, Clickup, Asana,
Calendly
References
Available on Request
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