Theresa Campbell

Theresa Campbell A C C O U N T E X E C U T I V E A N D C U S T O M E R S E R V I C E A N A LY S T Profile Details Highly experienced and self-motivated Account Executive and Customer Service Analyst, bringing forth valuable industry experience for over 5 years. Goal-oriented, excelling at multitasking and effective time management skills with a proven track record of working collaboratively with team members to achieve goals. During my tenure, I have been devoted, hard working, driven, while working well independently. Highly proficient in Customer Service, Quality Assurance, Sales & Marketing, Account Management, Administrative Assistance and Customer Service Training. 8A Kingslyn Avenue, Kingston Employment History LinkedIn Account Executive & Compliance Specialist, Peach , Seattle, Washington DECEMBER 2021 — JUNE 2022 • Responsible for generating new business with prospective clients and maintaining client relations. • Presenting the company's product/services to clients once interested. • On-boarding new clients once they agreed to use our services. • Working to ensure a positive and hassle-free customer experience. • Identified and maximized sales opportunities, and increased customer retention rates. • Settled any customer disputes in a professional and pleasant manner. • Responsible for getting new restaurants on-boarded, maintained and updated their profiles and accounts as well as ensuring that they all compliant to all required regulations. • Completing full profile audits to ensure the quality of restaurants are being maintained. 10 Kingston 10, 876 Jamaica-- Links Skills Leadership Skills Adaptability Customer Service Effective Time Management Excellent Communication Skills Problem Solving Skills Ability to Multitask Client Relations Sales and Marketing Associate, SAS Marketing LLC, Orlando, Florida J U LY 2 0 2 1 — N O V E M B E R 2 0 2 1 • Responsible for outsourcing and contacting clients to set appointments for Business Development • Responsible for lead generation and identifying prospective clients that meet the required parameters of the business field of interest. • Conducting cold calling and outreach to new and existing clients of the company such as IT, Finance, Software and Biotech Companies. • Sending emails to ensure all clients are fully aware of what is offered by the company and how we can assist in developing their business. • Making sales and booking appointments. Customer Service Expert, Influx, Remote APRIL 2020 — SEPTEMBER 2021 • Responsible for analyzing customer queries via email and handling cases while providing them with the most accurate resolution. • Responsible for assisting with billing, sales, and general queries. • Managing multiple accounts while responding to each request or query within a set time frame. • Training new hires on customer service guidelines and system navigation for the account they will be placed on. Interests Event planning, Social Media Management, Project Management, Human Resources Management, Training, Quality Assurance, Sales and Customer Analytics, Marketing, and Client Relations. Languages English • Supervising new hires while on emails and chats to ensure all client's requirements are met. Customer Service Representative, Digicel Jamaica, Kingston NOVEMBER 2019 — FEBRUARY 2020 • Responsible for analyzing customer queries and issues while providing them with the most accurate resolution. • Responsible for assisting with technical queries including internet, home, and fiber queries. • Retain and rebuild relationships with customers by building rapport. • Making documentation of all customer queries. Customer Service Advisor & Senior Mentor, Conduent Jamaica, Kingston J U LY 2 0 1 8 — J U N E 2 0 1 9 • Responsible for analyzing customer queries and issues while providing them with the most accurate resolution. • Responsible for sharing knowledge, advice, and resources with new hires ensuring that they maintain the highest quality of work. • Providing additional guidance and support to mentees to reach their full potential. • Assisted with training programs for new hires both before and on production. Customer Service/Sales Associate & Assistant Quality Analyst (AT&T), IBEX Global, St. Catherine O C T O B E R 2 0 1 7 — J U LY 2 0 1 8 • Sales (pitching sales for various promotions and products offered by the company). • Analyzing customer complaints and resolving billing inquires. • Escalated all customer-related issues to find the best solutions. • Assisted with quality assurance, graded calls, and contacts to ensure they met the standards of the company and clients. Customer Service & Sales Professional, Happy Konnections (Digicel Dealer Store), St. Catherine M AY 2 0 1 7 — S E P T E M B E R 2 0 1 7 • Closing sales and up-selling on products offered by the company. • Assisting customers with resolving both mobile and internet issues while providing the best customer service experience. • Conducting training and evaluation processes with the company. • Assisting with recruiting and hiring process. Customer Service Representative / Inventory Coordinator, Shimmie's Ice-Cream & Pastries , Kingston M AY 2 0 1 4 — J U LY 2 0 1 5 • Inventory Management (ensured that all stock orders are placed, to ensure supply is in-house to meet demand). • Customer Service (applied CSP techniques to ensure all customer, face-to-face, or telephone inquiries are handled or directed as required. • Go above and beyond the call of duty to ensure customer needs are met in alignment with the company values). • Escalated and managed all customer complaints and processed orders. • Very glib with the point of sale transacting and processing. Education BA in Communication Arts & Technology , University of Technology Jamaica AUGUST 2017 — PRESENT Pre-University Diploma, Excelsior Community College , Kingston S E P T E M B E R 2 0 1 6 — J U LY 2 0 1 7 High School Diploma , Meadowbrook High School, Kingston S E P T E M B E R 2 0 1 1 — J U LY 2 0 1 6 Courses Diploma in Human Resources Management, Alison Online MARCH 2021 — APRIL 2021 References Nicholleen Williams from New Life Community Church International - Lockxan Robinson from Conduent Jamaica-| -