RESUME
ARAKA, THERESA OGHENEMARO
B.Sc. (Hons), AUN, Adamawa
M.Sc. (Hons), BCU, Birmingham
4 KUNLE OTUNKOYA CRESCENT HARMONY ESTATE, IFAKO, GBAGADA , LAGOS
STATE.
PHONE-
E-MAIL-
I am a strong and influential team player, driven by the need to add value to persons and organizations;
through creative and innovative interactions.
Strong zeal to become a resource manager who employs tactical approaches to solving organizational
problems with integrity and accuracy, while contributing meaningfully to my immediate society and the
world at large.
Experiences include, Customer Service, Administration and Customer Support
Key knowledge Areas and Skills
▪ Relationship Management Skills
▪ Excellent analytical skills
▪ People /Team Management Skills
▪ Strong customer focus.
▪ Resourceful, outside-the-box thinker
▪ Excellent communication (written and oral) and interpersonal skills
▪ Team player, able to work with various functions through relationships.
▪ Well-spoken, excellent presentation skills, diplomatic and courteous.
▪ Microsoft suite – Power point, Excel, Word, Visio.
▪ Research skills
PROFESSIONAL EXPERIENCE
KONGA ONLINE SHOPPING LIMITED
E-commerce Company
Market Place Process Improvement Analyst
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Act as liaison between the Marketplace teams and Konga tech teams
Act as the dashboard of the marketplace
Ensure that merchant and admin user experiences on the SellerHQ and front-end platforms are optimal
Continuously partner and communicate with the Marketplace teams and Help Desk Support teams on
any system and process changes
Ensure that all changes to the user platforms are thoroughly tested prior to launch, and effectiveness is
tracked post launch
Identify, troubleshoot and log bug fixes and new feature requests with the tech teams
Understand and document all processes and policies for Marketplace sub teams, and identify gaps and
opportunities for optimization, and implement
Assist all marketplace teams with access to data and information
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RESUME
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Understand and infuse lean processes into the marketplace operations
Stay up to date with trends and information on e-commerce technology
Researching on revenue generating Ideas for E-commerce
Creating strategy documentation for potential partners.
JMG Limited
Power Company
KEY ACCOUNTS MANGER / SALES EXECUTIVE
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Demonstrating the use and Importance of products (Generators – Diesel and Gas, elevators,
compressors, ups sourced from quality and well known brands. E.g. FG Wilson, Mitsubishi, Kaeser,
ABB, GE, Legrand and Perkins Engine).
Organizing sales visits.
Reviewing Sales Performance.
Aiming to achieve monthly and annual targets.
Maintaining Accurate Records
Establishing and Looking out for new business deals and opportunities
Negotiating contracts and packages
Closing business deals with new and existing customers to help improve and expand the customer
reach for the company.
Give strategic forecast, report sales analysis and evaluate potential sale leads.
Liaising and interacting with potential clientele, while working directly with the National Sales
Manager.
Fallestore Enterprises
Online Store
Chief Executive Officer: March 2016 – Date
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Oversee all operations and business activities to ensure they produce the desired results and are
consistent with the overall strategy and mission.
Making high-quality investing decisions to advance the business and increase profits.
Digital Marketing to drive and increase sales and engagement.
Providing customers with information on products and service to aid smooth transactions.
Data Entry of customer information to help promote future customer relationships.
Following up on customer issues and complaints pertaining to product quality.
Following up with Logistics until the products have been delivered successfully.
Ensuring total customer satisfaction.
Konga Online Shopping Limited
Dana House, Konga Warehouse,
116 Oshodi-Isolo Express way,
Lagos State
Web Content Writer: May 2014 – Sept. 2014
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RESUME
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Writing content for products on the website
Performing Quality Assurance
Uploading Images
Quality control for products from market place
Research, write and edit copy for marketing communications on online products including but not
limited to print and online articles, newsletters, videos, Web site content and more.
Draft landing page copy as well as supporting email and social copy to drive demand for content
initiatives
Collaborate with design, digital, search and other teams to develop compelling, often unexpected,
content plans
Interview subject matter experts on a variety of topics and translate that information into captivating
and concrete storytelling for online products
Think strategically and participate in creative concepting in a wide range of media, beyond the "what
is" into the realm of "what can be"
Establish strong relationships across departments and an understanding of client needs, the consumer
experience, marketing strategy and operational capabilities
Quanteq Technologies,
Plot 564/565, Independence Avenue,
Central Business District, Garki, Abuja.
Project Management Intern. July 2012 – Aug. 2012
Main Purpose of Job
• Project support
• Resource management
Responsibilities
• Meets work standards by following production, productivity, quality, and customer-service
standards;
• Planning work based on project goals with team members
• Tracking and reporting project progress to goals
• Identifying, managing and controlling changes requested on the project
• Communicating to stakeholders and customer
• Updates job knowledge by participating in educational opportunities;
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RESUME
NYSC
Nov. 2012 – Oct. 2013
National Youth Services Corps
Mary Immaculate Grammar School,
Ado-Ekiti, Ekiti State
Position:
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Teacher
Educating the students on the basic uses of a computer
How to use Microsoft word, power point and other office tools and
applications
EDUCATION AND CREDENTIALS
M.Sc. in Management & International Business, Birmingham City University,
Birmingham, U. K
- 2014
Bachelor of Science (B.Sc. Hons), Information Systems. American University of Nigeria
Yola, Adamawa State
- 2012
University Project
Aug. 2011- Dec. 2011
Senior Design Project
• Led a team of three individuals to redesign Guarantee Trust Bank
Process and integrating it into the American University of Nigeria
community.
• Worked with a group of individuals on a community outreach
project to help improve the Yola community.
• Worked with a group on a project to help implement an online dorm
reservation system in American University of Nigeria.
July 2015- Sept. 2015
Dissertation
• Conducted a research on improving international marketing
strategies for E-commerce Businesses in Nigeria and Zambia.
IT Skills
Ability to maneuver
a. Dream weaver
c. Boolean Searching
e. Microsoft Visio
b. Visual Basic Programming Language
d. Microsoft Office
f. SAP
Achievements & Interests
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Active Member, AUN Charity (Ideas and Fund-Raising Committee)
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RESUME
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Member, AUN community Service
Acquired Web Design Programming skills at the National Institute of Information
Technology.
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Creating Websites for organizations
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Redesigning websites for clients
REFEREES
Available on request
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