Theophilus Emmanuel

EMMANUEL THEOPHILUS-,- www.linkedin.com/in/vremmanueltheo, https://shorturl.at/FLJet F.C.T. Abuja Nigeria PROFESSIONAL SUMMARY Systematic and highly organized Virtual Support Professional with a strong background in customer support, administrative assistance, email management, and digital marketing. Expertise in handling client communications, scheduling appointments, lead generation, and data entry with a focus on precision and efficiency. Proven ability to optimize workflows, enhance customer satisfaction, and provide seamless remote business support. Adept at managing multiple tasks in fast-paced environments while maintaining professionalism. Eager to apply strong organizational and technical skills to support a dynamic team. SOFT SKILLS Excellent interpersonal and Communication skills Time Management Organization Problem-Solving and Critical thinking Adaptability Attention to Details TECHNICAL SKILLS Customer Service Orientation Virtual Customer Support & CRM Management Administrative & Clerical Support Email Management & Marketing Campaigns Lead Generation & Appointment Scheduling Data Entry & Database Maintenance Remote Collaboration Tools (Slack, Zoom, Microsoft Teams) Microsoft Office & Google Workspace WORK EXPERIENCE Virtual Customer Support Representative January 2024-till date Vista-Deffi Trades Scanning payment details and confirming with finance department and admitting clients to the premium group. Responding to questions about the services, of the group and in a clear and helpful manner. Addressing and solving customer issues promptly to ensure satisfaction. Offering details about the premium group Troubleshooting issues with patience and efficiency. Assistant Admin/Education Cordinator July 2020-till date Marben Foundation Serve as the primary point of contact for students and parents, addressing inquiries, concerns, and feedback promptly. Conduct community outreach to engage parents and guardians, ensuring clear communication about programs and student progress. Organize and facilitate parent-teacher meetings, workshops, and orientation sessions to foster strong relationships. Manage grievance resolution, ensuring complaints from students or parents are handled professionally and empathetically. Collect and analyze feedback from students and parents to improve program delivery. Ensure timely and clear communication (via phone, SMS, or in-person visits) regarding schedules, events, and student performance. Schedule and oversee staff meetings, ensuring alignment with organizational goals. Maintain student and teacher records, ensuring data accuracy and confidentiality. Assist in logistical planning for educational programs, including materials distribution and venue arrangements. Prepare and submit reports on program progress, challenges, and outcomes to management. EDUCATION CAREER CRAFTERS ACADEMY -Certificate in Virtual Assistant2025 HUBSPOT ACADEMY –Exceptional customer Support2025 AHMADU BELLO UNIVERSITY, ZARIA - B Sc. Mathematics2012