Theogracias John Ongoco

I am a results-driven professional with a strong foundation in team leadership, executive support, and healthcare operations. Based in Taguig City, I have built a career centered on optimizing performance and managing complex workflows across diverse platforms.

My core expertise lies in driving operational excellence. During my tenure as a Team Leader at Concentrix, I successfully mentored junior members and coordinated daily tasks, resulting in a 20% boost in both individual performance and overall team productivity. I am adept at strategic delegation, ensuring that tasks are assigned based on team strengths to foster accountability and professional growth.

In the healthcare sector, I have developed specialized skills in HIPAA compliance, insurance verification, and medical billing. My experience as a Healthcare Advocate at Sagility-Humana involved maintaining 100% adherence to data privacy protocols while exceeding daily processing targets. I am highly proficient in resolving complex patient inquiries through active listening and tailored problem-solving, which consistently improves satisfaction scores.