Theodore Kailimai

Theodore Kailimai-(210)- San Antonio, TX WORK EXPERIENCES Jurassic Quest Holdings / VStar Entertainment Group - Retail Lead June 2021 - Current ● Performed all administrative duties related to the daily operations of retail and department planning while balancing a constantly rotating set of priorities. Worked alongside upper management to assist with developing and planning product strategy. Adapted quickly in a continuously evolving environment while assisting with the creation of community outreach initiatives and promotional campaigns. Worked with leadership to develop insights and create reports to identify trends. United Services Automobile Association (USAA) - Survivor Relations Specialist II / Insurance Professional ● April 2018 - February 2021 ● Empowered and educated internal stakeholders and external clients to make informed decisions while managing and nurturing relationships. Planned projects and collaborated with cross-functional teams across the organization while mindfully adapting to a diverse audience. ● Multi-tasked between various databases in a Windows-based environment under minimal supervision. Highly proficient with Microsoft Office, interpreting analytics dashboards, and performing sensitive data entry while adhering to established timelines. Coordinates multiple competing priorities while ensuring any client issues are swiftly and effectively remedied. ● Gathered, analyzed, and presented data and professional reports to stakeholders and senior management. Skilled at copywriting, editing articles, and supporting team members in order to determine effective strategies for driving business results. Exceeds business objectives while delivering solutions to meet and exceed goals and expectations. EDUCATION University of the Incarnate Word, San Antonio TX - Bachelor of Arts Anticipated graduation December 2022 ● Business Administration, with a concentration in Project Management. Northwest Vista College, San Antonio TX - Associate of Arts Graduated May 2017 ● Graduated Cum Laude, Treasury Officer of NVC Society of Leadership and Success. SKILLS AND INTERESTS ● Skills: Agile-oriented mindset, action oriented, analytical, attention to detail, collaboration, critical thinking, emotional intelligence, problem solving, customer focused, graphic design, detail-oriented, flexibility, organization, team oriented, time management, exceptional written and verbal communication ability. ● Interests: Acquiring new skills while helping others, a love of learning, meeting new people, problem solving, traveling to exotic locales, volunteering.