Theodora Holder

THEODORA HOLDER PR OFES SI ONAL SUMMAR Y Administrator Professional with keen business acumen and understanding of organizational needs. Collaborative, cross-functional - leader with commitment to teamwork. Excellent project manager with dedication to meeting business objectives. Highly-focused and ambitious Administrator bringing 10+ years administration experience with Melbourne, FL United States extensive customer service, public relations and philanthropic 32901 background. Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge and accomplished education. Talented in key HR functions, spanning employee hiring, training, development and retention-promoting relationship building. SK I LLS • Customer Service Focused PR OFES SI ONAL EX PER I ENC E • Verbal/Written Communication • Social Media Management • B2B Development • Database Client Management • D.E.I Initiatives Prince William Home Improvement - Project Manager 07/2022 – 02/2023 • Project Management- Met project deadlines without sacrificing • Research Analysis build quality or workplace safety. Maintained relationships with • WordPress material vendors to lower costs and diversify capabilities diversify • Google Workspace Tools capabilities. • Video Conference • Call center management to include facilitated communication between internal personnel, contractors and vendors for project Platforms(Zooms,etc) • Time Management cohesion. Provided detailed technical and operational direction in • Presentation / Development project challenges, consistently meeting deliverables according to • Adobe Acrobat deadlines to 50 ongoing projects. • Microsoft, Word, Excel, PowerPoint • QuickBooks • Developed and initiated projects, managed costs and monitored • Workday HRIS performance. Orchestrated projects within strict timeframes and • Monday.com budget constraints by solving complex problems and working • Project timeline compliance closely with senior leaders. Conduent, Dr | Lexington, KY(Remote)- Customer Service Advisor 08/2020 – 06/2022 • Customer Service-Consulted with customers regarding needs and address concerns accurately. Performs needs analysis and presented options based on findings to help customers make decisions. In addition, Assists up to 70 customers each day in fast-paced service environment while consistently exceeding 85% quality score. • Facilitated and addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings. Toward that end, Interacts with customers to provide and process information in response to inquiries, concerns and requests about services and products. • Audits customer account information to identify issues and develop solutions for desired outcomes. Oversees and address of customer requests for friendly, knowledgeable service and support. Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up. EDUC AT I O N Regent University School of Law Virginia Beach, Virginia 06/2023 -Present M.A in Law with a concentration in Human Resource Law University of Maryland Global Campus Hyattsville, MD • 05/2022 B.S in Human Resource Management University of Maryland Global HD Supply Solutions - Project Coordinator Campus 11/2013 - 07/2016 40 hours on Site Hyattsville, MD • 05/2022 • Project Management-Drafted reports to deliver information to upper management and stakeholders. Also, coordinated, Certificate: Human Resource Management scheduled and executed in-depth data entry projects. • Reviewed incoming forms and records to validate and verify reported data, assisted in quality assurance procedures by calling attention to improper reporting and suggesting improvements. Utilized QuickBooks to reconcile account receivables within the billing department. SOS Security, INC - HR Manager 09/2011 - 05/2013 • Human Resource Management- Managed full-cycle human resource operational activities to maximize HR employee performance for 150 security officers. • Recruitment/Training & Development-Tracked applicants using Work Day applicant Tracking system. Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job. In addition, supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes. . • Toward that end, provided HR consultation services to leadership and department heads. Also, initiated employee evaluation processes and recommended policy changes to help staff progress toward desired readiness goals. Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training. • Strategic Planning- In addition, worked with HR advisors and HR representatives on establishing consistent hiring practices. Also, advised leadership, consultants and other personnel on driving HR policies, union negotiations and business strategy implementation. Facilitated strategies planning through productive partnerships with leaders. • Employment Law-Administrated legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures. Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.