Theodora Akhidenor

Theodora Akhidenor - | |-| Ikeja, 100001, Nigeria Summary A dedicated worker with excellent communication, time management and computer skills, with proficiency in Canva and Capcut , a customer-centric expert with four years of experience in roles such as Cold calling and Chat/Phone/Email support. Skilled in building rapport and resolving customer issues efficiently. Strong team player with positive attitude and eagerness to learn and grow with your company. Experience Sales Representative, Wicks and Wishes.ng, November 2023-Current REMOTE, USA Increased client retention by setting sales targets. Enhanced channel performance by customizing approaches for different audiences. Meeting or exceeding sales targets and performance metrics set by the company. Utilized a consultative approach to identify customer requirements. Delivered personalized sales presentations that addressed specific client demands. Provided accurate quotes and price information to inform customer decision-making. Verified and reviewed completed contracts to maximize customer satisfaction. Coordinated sales efforts with marketing teams to increase profits. Outlined product benefits in persuasive and compelling sales presentations. Exhibited first class customer follow-up support for enhanced service. Supported inventory tracking of rented items for reporting. Achieved company targets by implementing successful sales strategies. Resolved customer issues and complaints with quick-thinking problem-solving. Consistently achieved or surpassed sales targets. Cold called customers to build lead database. Successfully addressed client concerns ensuring increased conversion rates. Customer Service Representative, Beautified by Orange, February 2021-September 2022 Remote Tracked customer service cases and updated service software with customer information. Minimized customer wait times by managing high call volumes efficiently. Responded to customer requests for product, services and company information. Participated in team meetings and training sessions via zoom to stay informed about products updates and changes. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Followed up with customers about resolved issues to maintain high standards of customer service. Clarified customers issues and determined root cause of problems to resolve product or service complaints. Provided high quality client satisfaction through quick response to the client complaints or queries. Addressed customer service enquires quickly and accurately. Assisted customers with product-related questions, feedback and complaints. Monitored customer surveys and feedback to develop corrective actions for service-related issues. Built rapport with customers through courteous and professional communications. Tailored communication style to suit diverse customer demographics, ensuring clarity and positive rapport. Handled high-volume telephone calls to address and resolve customer queries. Monitored email to promptly collect and respond to complaints. Processed refunds, exchanges and service requests for customers. Updated databases to handle customer data. Social Media Manager, Madebydicosmetics, August 2020-July 2022 Remote Produced high-quality social content, ensuring alignment with brand voice and messaging. Monitored changes in social media regulations, adapting strategies to comply with new guidelines. Oversaw community management and customer relations across social media channels. Implemented content optimization techniques for better visibility online. Communicated with followers, responding to comments and queries timely in brand style and tone. Created and maintained a content calendar to ensure consistent posting and campaign alignment. Coordinated with graphic designers and videographers to produce high-quality visual content. Researched current social media trends and audience preferences for maximum post performance. Engaged with followers, responding to queries in a timely manner to enhance customer service. Strengthened integrity of communication channels. Refined internal communications for improved efficiency. Managed daily content creation, posting, and community engagement to foster a positive online presence. Evaluated the effectiveness of social media tools and technologies, recommending new solutions to enhance productivity. Implemented giveaways, competitions and promotional campaigns to develop brand awareness and boost customer engagement. Skills Customer rapport Trustworthiness Time management efficiency Client retention Digital marketing understanding Effective listening Live chat services Teamwork and collaboration Result-Oriented approach Flexible schedule Microsoft Excel proficiency Customer relations Product knowledge B2B and B2C sales Problem-solving Dispute management Social media management Flexibility Graphic design basics Remote communication Canva Social media account management Online meeting platforms Call handling Zoom adept Administrative support Business travel bookings Multitasking Content creation Time management Microsoft office suite Critical thinking Spreadsheet creation Certifications Certified Customer Service representative Microsoft Excel Accomplishments Improved customer satisfaction ratings by 20% Implemented a new customer feedback system. Education Bachelor of Arts Edo, Nigeria, Ambrose Alli University, Edo, Nigeria Æ 2021