Thembinkosi Vincent Bhuca

Tech Proficiency: As a restaurant manager, I used point-of-sale systems, scheduling software (e.g., HotSchedules), and inventory tracking tools, which honed my ability to navigate and learn new software quickly. My Bachelor’s Degree in Information Technology from Central University of Technology and Certificate in AI from Freedom with AI further equip me with technical knowledge, including understanding databases, software troubleshooting, and basic IT concepts, which are critical for data entry and technical support roles.

2. Attention to Detail: Managing inventory and financial reports required precision to ensure accuracy in stock levels and budgeting. This attention to detail directly applies to data entry, where accuracy in inputting and verifying data is essential, and to technical support, where diagnosing issues demands careful analysis.

3. Customer Service: I resolved 50+ customer inquiries and complaints daily, ensuring satisfaction in a fast-paced environment. This experience prepares me for technical support roles, where I can assist customers via phone, email, or chat with patience and clarity.

4. Problem-Solving: Handling unexpected issues like staff shortages or equipment failures sharpened my ability to think on my feet. In technical support, this translates to troubleshooting software or hardware issues efficiently, while in data entry, it helps me resolve discrepancies in data sets.

5. Communication: I coordinated with staff, vendors, and customers, ensuring clear and effective communication. For remote data entry, I can communicate updates or issues via email or collaboration tools, and in technical support, I can explain complex technical solutions in simple terms to customers.

6. Organizational Skills: I managed schedules, oversaw operations, and tracked inventory, demonstrating my ability to prioritize tasks and meet deadlines. This is crucial for data entry roles, where I need to manage large volumes of data, and for technical support, where I must handle multiple customer tickets efficiently.

Vincent Bhuca