Thembi Booi

 Nomathemba Patricia Booi SUMMARY Gender Female Age36 Marital statusSingle Cellphone -- WORK EXPERIENCE October 2019 to Present: Innovative Retail Account Management Key Account Manager and Operations Support Tracking and Analysing Sales Target on Power BI Analysing sales data of items across multiple channels. Retrieving OOS report from Power BI to drive sales team to reach their target. Monitor Sales performance from Power BI across regions. Monitor and track client’s instore promotions on Power BI Managing and tracking Sales Team on Repsly to manage the account and prioritise sales driven activities, Achieve sales targets and ensure services levels are achieved through effective customer satisfaction and after sales care Develop and sustaining solid relationships with Key clients That brings in the most income for the company. Addressing and resolving key client’s complaints. Acting as a main point of contact between key clients and Sales Executives as well as Managing Director and Operations Director. Supervising/Overseeing Sales Reps assigned to each client. Communicating and collaborating with the sales and reverse logistics department to ensure that clients needs are met Compiling weekly report on accounts and tracking sales to assist closing gaps for the team to better reach monthly targets. Developing through understanding of key client’s requirements and preparing customised solution. Weekly trade visit in store to make sure the team is following basic fundamentals that each client requires from us. Handling promotional activities for clients and manage budget. March 2018 – October 2019South Africa Customer Liaison/Sales Coordinator Making Travel arrangements and Manage the entire company travel budget Coordinate weekly call cycle for Sales team and compile store reports Looking after visitors All administrative functions for finance Help with Scanning of documents i.e. POD System Administration and monitoring of Regional Sales Managers on trade visit and making sure stores/clients are visited Compile/ retrieve reports from Advance Mobility Loading of weekly call cycle for Regional Sales Managers on Advance Mobilitity Dealing with letters and emails Manage the Boardroom Schedule Arranging beverages for meetings June 2017 – March 2018: Sequence Logistics South Africa Logistic Administrator, Office manager, PA to 4 Directors Diary management, plus booking customer appointments for directors Presentations (powerpoint, word) Collation and distribution of exco and board reports Responsibility for total company travel budget, plus booking all travel Management of the head office premises including contractors for R&M items contractor for cleaning Office refreshment, including control of the budget Stationery, including control of the budget Planning and budgetary control of functions (conferences, parties, celebrations). Compiling of daily warehouses overview report Manage and control of attendance registers Develop and manage the annual calendar for CEO and Manco member August 2016 – June 2017: Classic Bond DecorSouth Africa Décor Sales Consultant Project Management from initial concept to the installation to full completion. Placing orders, preparing quotes and invoices. Co-ordinate of timelines, deliveries and installations. Excellent communication and organisational skills. Experience with large scale projects and custom furniture designs. Resolve client complaints. Always ensure exceptional customer service and provide client after sale service. Adherence to ordering, stock and merchandising procedures. Active following up and communication with clients or orders within reasonable time frames. Ensure stock items on the showroom floor have signage, tickets and are correctly priced. Conduct weekly and/or monthly stock counts as requested by the Sales Manager. February 2015 to September 2015: Silk & Cotton Co. South Africa Décor and Sales Consultant Execute sales in accordance to policies and procedures, ensure the highest possible standard of customer service is maintained and build on-going relationship between clients and Silk & Cotton Booking one on one consultation with customers to give home décor advice and space planning. Fabric coordination and measurements for curtains and upholstery. Advise clients on Interior design factors, such as space planning and color coordination. Ensure effective merchandising representation at store level on a daily basis. Running all aspects of smaller décor projects (mainly residential and Hospitality - from briefing and presentation. September 2009 – December 2014: Sunday TimesSouth Africa Production Coordinator Coordinate the entire production process of each issue, from the conceptual stage to delivery. Assist the Editor with the sourcing of decor items and shooting as per her brief and according to deadlines. Assist the Editor with returning items to the original source, as well as with providing correct credit and pricing info for these items. Assist the Editor with the sourcing and shooting of décor stores, décor products and industry players as per brief and according to deadlines. Assist where necessary with advertorial and other shoots as requested by editorial. Maintain existing relationships with the company's clients ensuring that all aspects of a job are managed to deliver service beyond expectation while maintaining operational productivity. Manage client and production deadlines through efficient planning. Coordinate inboxes and delegate briefs to Contributors. Prepare and maintain daily production schedules. Respond to requests from clients. Proofreading and checking the accuracy of captions Researching images related to Themes Coordinating HW & FW Competition Respond to correspondence from readers regarding material published or being considered for Editorial Oversee freelance writers/Photographers to make sure they submit the commissioned work on time. Proofreading all marketing and editorial copy. Research new product ideas. Maintain records relating to the supplements spending and be responsible for shoot order numbers and photographer/stylist’s invoices. Type up/input credits and provide stockists list for all product shoots done in Johannesburg. Perform secretarial and administration duties for the Editor. Co-ordinate activities within the editorial department. Show initiative in attending to routine matters. Take minutes at meetings when required. Always maintain confidentiality . Perform any other ad-hoc duties as requested by the Editor from time to time. August 2009 – July 2011: Sunday TimesSouth Africa Event Coordinator Serve as liaison with vendors on event-related matters. Assist with managing on-site production and clean up for events as necessary. Prepare nametags, Marketing materials, notebooks, packages, gift bags, registration lists, seating cards, etc. March 2007 – June 2011: Sunday TimesSouth Africa Executive Assistant Screen and direct incoming calls to relevant person/department Co-ordinate meetings conferences, seminars, workshops and management strategic workshops, Provide secretarial support at various meetings and record minutes. Collate reports and ensure actions from meetings are followed up Keep a complete, confidential and up to date record of all matters related to Clients, Products and Marketing Manage email inbox. Co-ordinate travel arrangements and business itineraries for national and international travel. Liaise with clients, suppliers, service providers. Assist new personnel with obtaining necessary office equipment and management of stationery for division. Create and maintain an effective filing system. Responsible for office area maintenance Assist with events Perform other duties as assigned or as necessity dictates. Maintain confidentiality. Maintain a close working relationship with other divisions within business. Follow-up of payment/queries on all invoices. January 2006 – February 2007: Novare Actuaries and Consultant.South Africa Administrative Clerk. Coordinating services need for office machines Greets visitors, answers telephone, and relays calls and messages to appropriate staff members. Responds to requests for readily available factual information. Schedules meetings when time, place and participants are specified issues office supplies and maintains records of supplies used in a unit Performs other related duties as assigned Managing the cleaner’s duties making sure all is in order Manage staff attendance register monthly sorts and distributes mail Scanning and binding documents Monitoring and purchasing of office consumables, equipment and furniture when necessary Monitoring and screening of all incoming e-mails and calls for manager where necessary Follow-up of payment/queries on all invoices. issues office supplies and maintains records of supplies used in a unit Performs other related duties as assigned Managing the cleaner’s duties making sure all is in order Manage staff attendance register monthly Sorts and distributes mail. Scanning and binding documents Monitoring and purchasing of office consumables, equipment and furniture when necessary. Monitoring and screening of all incoming e-mails and calls for manager where necessary 2004 – 2006: First National Bank South Africa Senior Consultant Cancellation of lost/stolen ATM cards. Liaise with Fraud department /prevent fraud. Query resolution. Handle 800 – 100 calls a day. Dealing with irate client. Cancellation of discovery and ordering cards. EDUCATION 2011City Varsity Graphic Designer Certificate 2000 – 2002 University of Johannesburg National Diploma (2 years – not complete) Office Management and Technology 1999 Graceland Education Centre Matric Certificate OTHER CERTIFICATE 2008 Fundamental of Graphic Design Minute Taker Certificate Fire Marshall Certificate First Aid Certificate MICROSOFT SKILLS Microsoft Word Microsoft Excel Powerpoint Internet Photoshop Adobe Illustrator Indesign LANGUAGES English Fluent XhosaNative AfrikaansBasic