Thelma Uche Epelle

Thelma Uche Epelle

$5/hr
customer service representative
Reply rate:
25.0%
Availability:
Full-time (40 hrs/wk)
Location:
Port Harcourt, Rivers State, Nigeria
Experience:
7 years
THELMA UCHE EPELLE-|- LinkedIn:https://www.linkedin.com/in/thelma-uche-a Education Rivers state University | Sept 2014 - Apr 2019 Bachelor of Engineering Science Skills ● ● ● ● Administrative Support: Calendar Management, Email Management, Travel Coordination, Meeting Planning, Document Preparation Technical Skills: HubSpot, Salesforce, Zendesk, Monday.com, Asana, Trello, Google Analytics, Slack Communication: Professional Writing, Client Relations, Stakeholder Communication Organizational Skills: Task Prioritization, Workflow Optimization, Time Management Professional Experience Executive Virtual Assistant | FIDELS SERVICES | Sept 2019 – Dec 2023, Remote ● ● ● ● Managed executive calendars, coordinated international travel, and organized high-level meetings, ensuring all logistical aspects were flawlessly executed. Developed and implemented a digital filing system that improved document retrieval efficiency by 40%. Streamlined communication between teams by managing email correspondence, filtering urgent matters, and directing queries to appropriate departments. Supported project management tasks by maintaining project schedules, tracking milestones, and ensuring deadlines were met. Virtual Administrative Assistant | Gaplift energy nig ltd | May 2018 – Aug 2019, Remote ● ● ● ● Provided comprehensive administrative support to senior executives, including scheduling, expense management, and preparation of reports. Coordinated events and meetings, handling all aspects from venue selection to post-event follow-up, ensuring seamless execution. Enhanced team productivity by creating and managing a centralized task tracking system that improved task completion rates by 30%. Prepared and edited correspondence, presentations, and other documents, maintaining a high level of accuracy and professionalism. Project Coordinator | Glowie Events | May 2017 – Aug 2017, Remote - Assisted in the coordination of various projects by organizing meetings, maintaining project documentation, and tracking progress. - Implemented a cloud-based project management tool that improved team collaboration and project tracking efficiency. - Managed resource allocation and scheduling for multiple projects, ensuring optimal use of team resources. - Developed a comprehensive database to manage project resources, significantly improving the allocation process. Certifications - Certified Executive Administrative Professional (CEAP) - Project Management Professional (PMP)
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