Thelma Ohazurike

TO THELMA OHAZURIKE CUSTOMER SERVICE SPECIALIST|SOCIAL MEDIA MANAGER|VIRTUAL ASSISTANT CONTACT --Nigeria https://www.linkedin.com/in/thelmaohazurike-02b847354? EDUCATION 2017 - 2021 UNIVERSITY OF ABUJA Bachelor of Arts Literature/theatre and performing arts SKILLS Management skills Creativity PROFILE SUMMARY Self driven digital creative with a strong background in social media management, customer engagement, creative directions, marketing and data management. I bring a mix of storytelling, strategy and creative directions to every brand I work with. From managing DMs to creating captivating content that connects with people. WORK EXPERIENCE Leadway Assurance Sales Associate/Finacial Advisor • Prospected and reached out to potential clients to introduce and explain insurance and financial products tailored to their needs. • Scheduled and coordinated meetings between senior managers and prospective clients to facilitate personalized consultations. • Collected and documented client data, ensuring accurate and confidential handling of personal information. • Maintained ongoing communication with clients to provide updates, collect feedback, and nurture relationships. • Compiled client reports and insights to support management decision-making and improve customer experience. • Followed up consistently with leads to ensure engagement and conversion into active clients. Fast learning NIOVO Organization Customer Experience Associate Marketing Multitasking Effective Communication Critical Thinking Photoghraphy Storytelling Reliability and Adaptability LANGUAGES English: Fluent FEB 2025 - MAY 2025 April 2024 - Feb 2025 • Scheduled appointments, coordinated with logistics and internal teams to manage orders and resolve issues. • Managed client data, processed service reports, and handled customer inquiries across multiple channels. • Worked closely with the operations team to improve workflow efficiency and client satisfaction. • Kept accurate records and managed daily communication with stakeholders. BU Studio Media Oct 2023 - March 2024 PR Creative/Social Media Manager • Managed office materials, responded to walk-in inquiries, and documented customer interactions. • Prepared content calendars, conducted meetings, and handled correspondence • Maintained organized digital files and ensured alignment with company procedures.