Thelia Marie
Ramoga
G E N E R A L
-
V I R T U A L
A S S I S T A N T
ABOUT ME
-Davao City, Philippines
www.linkedin.com/in/thelia-marieramoga-780b71231/
live:.cid.5e2cb0d8a46e19c7
www.instagram.com/themarooot/
SKILLS
7 / 10
Technical Skill
8 / 10
Customer Service
9 / 10
Communication
10 / 10
Organization
6 / 10
Social Media Management
EDUCATION
Bachelor of Arts Major in English
Language
University of Mindanao
Undergraduate -)
Science, Technology, Engineering,
and Mathematics (STEM)
Assumption Academy of Compostela
Senior High -)
A well-motivated and experienced Customer Service
support with strong communication and organizational
skills, resourceful, and very easy to work with. I am an
eager learner and flexible enough to adjust in any work
environment while maintaining a good attitude as I
value work ethic the most.
EXPERIENCE
Amazon Customer Service Representative
08/08/2020 - 11/08/2020 - iQor Philippines
• Answering customers' order concerns, handling returns/replacement,
and processing refund
• Giving detailed explanations of products, assisting customers in placing
orders
• Tracking orders and reviewing accounts and transactions
Advisor I, Technical Chat Support
11/18/2020 - 12/11/2021 - Concentrix Services Corporation
• Assisting customers with the onboarding process of their wireless
security cameras and/or doorbells
• Help troubleshoot technical issues with the devices and/or sending full
email instructions
• Provides replacement for the defective device/s and making sure to
document the summary of the cases
Customer Service Representative
03/08/2022 - present - AWESOMEOS
• Answering customer's order concerns through email, handling
returns/exchanges, and processing refunds in Shopify and reCharge
• Tracking orders and reviewing accounts and transactions
• Data entry for incorrect orders received and missing item/s from orders
• Answering customers' reviews on the website
