THEA LUMBRE ADIOVA
San Roque St,Poblacion Central
Sison,Pangasinan
CP#-/-
CAREER OBJECTIVES:
To join a very dynamic and progressive company that can develop and utilize my acquired skills and knowledge for the benefits of both parties.
WORK EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE June 12,2015
ACQUIRE PHILIPPINES
ROBINSON BETA B
ORTIGAS AVENUE,PASIG CITY J
=making reservation over the phone for Australian customers and New Zealand.Answering emails and tracking them using the Zendesk.
*ACCOUNT ASSOCIATE January 10,2014-May15,2015
VXI GLOBAL HOLDINGS INC
SM CYBERZONE,BUENDIA
MAKATI CITY
**assist customer with their bills,troubleshoots with their equipment and modem both for TV and internet.Upgrading services that will benefit customers and setting up new services .
*FINANCIAL ASSOCIATE July 25,2012-April 28,2013
24/7 Co.LTD
RCBC PLAZA
Makati City
**leading TELCO Company in Australia assisting customer to set up payment plan,reactivate customer line for cellphones and homephones.
*FINANCIAL ASSOCIATE January 18,2010-May 28,2011
Aegis Costumer Service
Rockwell Business Center
Ortigas,Pasig City
**Be able to retain the customer and keep their online membership with one of the leading credit bureau in the US.Help them to login to the website and assist in website navigation.Explain to the customer how the online membership will benefit them in having a good credit standing.
*TECHNICAL SUPPORT April 2009- January 09,2011
IBM DAKSH PHILS
Technohub,Commonwealth Ave
Quezon City
**assisting valued customer in fixing their copying machine,ordering parts and making sure that it is working.setting up appointment for technician if needed.
EDUCATIONAL BACKGROUND
TERTIARY: Colegio De Sta Isabel
Bachelor in Science in Physical Therapy
March 1998
SECONDARY: Naga College Foundation
March 1993
PRIMARY: Naga College Foundatio
March 1998
PERSONAL INFORMATION
SEX: Female
CIVIL SATUS: Single
LANGUAGE: Tagalog,English,Hebrew and Mandarin
SSS #: -
TIN #: -
AWARDS AND RECOGNITION
QUALITY TOP AGENT CONSISTENT TOP PERFORMER FOR SALES
July 2008 Salliemae Account
Bell Canada Aegis Peoples Support
IBM DAKSH July 2010-September 2010
CONSISTENT TOP AGENT TOP AGENT OF THE YEAR 2011
Experian Account Experian Account
Aegis Peoples Support Aegis Peoples Support
Feb 2011-April 2011
CHARACTER REFERENCES
IVAN GEORGE MAESTRADO FRANCISCO BARRAMEDA
TEAM LEADER GENERAL MANAGER
VXI GLOBAL HOLDINGS VXI GLOBAL HOLDINGS
CP#- CP#-
LOINA LANZONA
Operating Manager
VXI GLOBAL HOLDINGS
CP#-
THEA LUMBRE ADIOVA