The OP Hilus Aikhuele

THEOPHILUS AIKHUELE North York, ON |-|-PROFESSIONAL SUMMARY Dedicated and seasoned Scrum Master/Agile Project Manager with over 10+ years of experience as a servant leader. Possesses analytical, consistent, and leadership skills, driving Agile/Scrum practices and values. Adept at supporting medium complexity teams and organizations, promoting and coaching them to higher levels of maturity. Excels in end-to-end facilitation, fostering collective decision-making, goal setting, and conflict resolution within teams. Demonstrates strong knowledge of the Agile Scrum framework, along with expertise in Data Management, Dataflow of Systems Development Life Cycle (SDLC), and cross-functional communication. EDUCATION Certificate in Big Data Analytics York University, Keele Campus, Toronto, ON, Canada Master of Business Administration (MBA) Marketing Management Lagos State University, Lagos, NG Bachelor of Computer Science (B.Sc.) University of Lagos, NG PROFESSIONAL CERTIFICATIONS AND AFFILIATION PMI- PMP Project Management Professional Google Cloud Digital Leader Professional Scrum Master PMI-ACP Agile Certified Professional Lean Six Sigma Yellow Belt ITIL Foundation - TECHNICAL SKILLS Tools: Jira, Kaban, Excel, Microsoft Office, C++, MYSQL, Microsoft Project, Python, Sybase DBA PROFESSIONAL WORK EXPERIENCE Managing IT Transformation Consultant, (Freelance) Eromon-Salem Consulting & Marketing, Toronto, ON 06/2023 – Present Transformation Consultant who possesses the expertise to analyze and improve business processes, facilitates organizational change, and implements new technologies and practices. I work closely with clients to drive sustainable growth, increase efficiency, and enhance the overall customer experience. Key Responsibilities:  Effective communicator, who liaises with clients and deliver excellent customer service, analyzes current business infrastructure in a critical manner plan and report back on data found.  Providing solutions to improve the productivity and efficiency of the business, and suggestions of ways that the business can adapt for the future.   Competent in conducting and delivering quantitative research with strong numerical ability to analyze performance metrics and effectively manage projects from inception to completion. Lead teams to secure positive outcomes for organizations Scrum Master, Triple E Retail Marketing Inc. Toronto, ON 02/2020 - 02/2022  Focused on creating successful teams with strong skills in self-organization and cross-functionality. Supported the Product Owner in visualizing progress, creating a transparent product backlog, and maximizing the value of the product. Key Responsibilities:  Coached team members on Agile processes with a sense of ownership.  Collaborated with developers and product owners to establish the technical vision.  Supported daily stand-up meetings, sprint planning, and backlog refinement.  Technical Environment: Window server 2016, Office 365, SharePoint, JIRA, Confluence, Miro.com IT Marketing / Senior Systems Analyst, Fleet Technologies, Lagos 01/2012 – 12/2016  IT consultant working in partnership with clients, advising them on using information technology to meet business objectives and overcome challenges. Provided leadership in operations management of deployed OLAP solutions, and implemented technology modernization and innovation roadmaps. Key Achievements:  Led the implementation of technology modernization and innovation roadmap.  Mapped various processes, test cases, data, and system integrations.  Technical Environment: Oracle cloud App, Office 365, SharePoint, JIRA IT Senior Product Manager/Founder, Theorach Nigeria Limited, Lagos 04/2009 – 12/2012  Focused on a wide range of marketing functions, including communications, advertising, branding, and digital marketing. Configured Dynamics 365 CRM and business center to meet best practices, implemented ERP functionality in supply chain and production scheduling. Key Responsibilities:  Translated business needs into technical solutions.  Developed new client relationships through building marketing presence.  Technical Environment: Windows SQL server ver. 12, Oracle cloud App, Office 365, SharePoint, JIRA IT Agile Project Manager, FCMB (FINBANK) BANK, Lagos 01/2005 – 04/2009  Led, supported, and motivated Agile project teams, achieving a high level of performance and quality. Successfully implemented Anti Money Laundering regulatory application software, preventing reputational risk and saving the bank $0.5 million. Key Achievements:  Effectively inspired a shared vision and led it to reality.  Oversaw the implementation and alignment of new software packages.  Technical Environment: Oracle cloud App, Finacle app, Office 365, SharePoint, JIRA OTHER WORK EXPERIENCE CSA, Tele performance, Toronto, ON 01/2018 – 12/2020  Increased customer service availability and experience by 10% during the covid-19 pandemic. Integrated eChat and Self-Serve applications with the Klarna online payment management platform.  Technical Environment: Klarna App, Office 365, SharePoint, JIRA, Zendee, Freshdesk, Genesys Cloud, CS Pro