Thato Lucy Thakhisi

THATO LUCY THAKHISI--Philipnelpark, Pretoria REFERENCES Busi Mabona - Client Service Supervisor Tel:- Elijah Mnguni - Call Centre Manager Tel:- - SKILLS Client Needs Assessment Conflict Resolution EXPERIENCE MOMENTUN HEALTH - CALL CENTRE AGENT Time Management Johannesburg, Gauteng Technical Support 2021 - 2022 Strong written and verbal skills MS Office (word, Excel, and Outlook) Handles distractions well Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services as well as creating welcoming, positive experiences. Addressed customer account discrepancies and concerns. Product Knowledge Adhered to company policies and scripts to consistently achieve Problem Solving production and quality standards. Analytical Assisted customers by answering questions and responding to Call Centre inquiries. Sought out extra training opportunities to enhance customer relationship management abilities. EDUCATION Implementing solutions and escalating unresolved problems to HIGH SCHOOL Resolved concerns with products or services. Sandringham High School Analyzed and escalated complaints, issues, and grievances to 2011 - 2015 DIPLOMA - MANAGEMENT SERVICES Tshwane University of Technology 2019 - 2022 upper management. designated departments for investigation and response. Responded to customer calls and emails to answer questions about products and services.