Thankgod Chukwudi

CHUKWUDI THANKGOD CHIDUBEM -  om  - Results-oriented operations professional with 3+ years of remote experience across AI data annotation, customer support, and software QA. Proven ability to manage high-volume workflows, maintain data quality, and resolve issues efficiently in fast-paced environments. Strong in following structured processes, identifying gaps, and ensuring consistent task delivery. Reliable, detailoriented, and ready to contribute in a remote operations role. WORK EXPERIENCE AI Data Annotator Since March 2025 (1 year) Remote US Label and categorize text and image datasets, directly improving machine learning model accuracy and safety compliance. Evaluate AI-generated responses across relevance, clarity, and guideline adherence — consistently meeting and exceeding daily productivity targets. Conduct quality assurance checks on annotated datasets, identifying and correcting inconsistencies to maintain high accuracy rates. Operate independently in a fully remote environment using professional annotation platforms and structured workflows. Customer Support Specialist From February 2021 to August 2023 (2 years+) Nexora Digital Remote Handled 50+ customer inquiries daily via live chat using CRM tools including Intercom and Freshworks, achieving consistent first-response resolution. Diagnosed and resolved user issues including login errors, payment failures, and account access problems, reducing escalation rate. Tracked, documented, and resolved incidents in strict compliance with SLA guidelines and internal support procedures. Monitored system alerts and proactively reported service disruptions to relevant technical teams, minimising downtime impact. Website Bug & Game Tester From August 2023 to November 2024 (1 year) UTEST Remote Conducted in-depth functional testing of web applications and games, identifying critical bugs before public release. Delivered clear, actionable defect reports to development teams, enabling faster issue resolution and improved product quality. Provided structured feature feedback to clients, contributing to UX improvements in newly launched products. Worked across multiple simultaneous projects, consistently meeting submission deadlines on remote testing platforms. SKILLS Customer Support & CRM Operations Coordination & Task Management AI Data Annotation & QA & Deadline Tracking Multitasking & Time Management Online Research & Data Collection SOCIAL NETWORKS  https://www.linkedin.com/in/chukwudithankgod84