Thanh Y Nguyen

THANH Y NGUYEN Lincoln, Nebraska 68521 - (- -- Summary As an experienced and skilled individual with a passion for marketing and social media management, I am seeking a dynamic and challenging role that will allow me to continue to learn, grow, and contribute to the success of the organization while utilizing my expertise in data analysis, strategy development, and creative content creation. Education Southeast Community College Expected in July 2023 Associate of Arts: Business Administration Lincoln, NE 2022 - Dean's List 3.9 GPA Experience T.A.P Hair Salon November 2022 to Current Social Media Manager LINCOLN, NEBRASKA Used editing and graphic design tools (Canva/Adobe Creative Suite/Photoshop) to create content and visuals for social channels. Created social media strategies to increase sales and brand awareness across multiple platforms. Tracked social media metrics to determine audience growth rate, volume and reach. Developed content for blog posts, landing pages and social media platforms to further marketing endeavors. Developed and implemented strategic social media marketing plans. Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities. Evaluated advertising and promotion programs for compatibility with public relations efforts. Identified client groups and audiences, determining best way to communicate publicity information. Foundation for Lincoln Public Schools March 2022 to August 2022 Marketing Intern LINCOLN, NEBRASKA Developed social media content and campaigns and analyzed metrics to capture trends and opportunities. Executed marketing communications to increase brand awareness and visibility. Researched latest trends and conducted market analysis. Kept marketing team informed of latest analytics and metrics through regular reporting. Summarized data to present results and recommendations to management. Partnered with marketing team to understand and execute growth opportunities for paid search and search engine optimization. Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures. Organizing Foundation impact stories into a central location Self-employed August 2016 to Current Small Business Owner Lincoln, NE Provided execute procurement and sales on e-commerce platform (Etsy, Ebay, Shopify) Developed marketing campaigns to deliver messages to right audience. Supervised company social media and marketing efforts to expand brand awareness and attract new customers. Photographed products for sale and posted pictures online to increase visibility and showcase current product availability. Created effective business plans to focus strategic decisions on long-term objectives. Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. Be able to increase the churn rate by 70% Reviewed sales reports and adjusted sales activities or expenses to better meet budgets. Family Service Lincoln August 2021 to August 2022 Teacher Assistant LINCOLN, NEBRASKA Maintained safe, educational environment for students during learning and free play time. Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect. Assisted teacher with enrichment activities, correcting papers or supervising classroom to foster positive learning environment Implemented lesson plans for students with varying learning styles. Built and strengthened positive relationships with students, parents and teaching staff. Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning. Tutored students requiring extra help and gave additional practice work to help improve concept understanding. Used videos, lectures and moderated discussions to engage students during class. Walgreens June 2021 to August 2021 Customer Service Associate LINCOLN, NEBRASKA Promoted brand and marketing campaigns to create interest with customer. Addressed inquiries, resolved customer issues and managed customer relations. Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines. Improved customer service wait times to mitigate complaints. Performed needs analysis and presented options based on findings to help customers make decisions. Recommended and initiated product offerings to meet customer changing needs. Oscar Nail Spa August 2017 to July 2018 Receptionist LINCOLN, NEBRASKA Greeted and directed visitors to appropriate personnel and answered average of 20 calls and emails daily. Monitored reception area to provide consistently safe, hazard-free environment for customers. Investigated and analyzed client complaints to identify and resolve issues. Coordinated company events with venues and advised staff of pertinent details. Used company badging system to create badges for new employees and visitors. Maintained daily calendars, set appointments with clients and planned daily office events. Facilitated communication for people with limited language proficiency. Skills Good interpersonal and communication skills with the ability to interact with the others Brand development and awareness Attention to detail Typing speed of 50 WPM Proficiency in Microsoft Office Suite: Word, Excel, and PowerPoint Proficiency in Adobe PDF/Design Software Basic working experience with filling methods Search engine optimization (SEO) Marketing campaign management Event planning and execution Customer Relationship Management (CRM) Brand-building strategies Competitive and Trend Analysis Internet and E-mail Marketing  Certifications • Fundamentals of digital Marketing (Google Digital Garage) • Content Marketing Certified (HubSpot) • Digital Marketing Certified (HubSpot) • Social Media Certified (HubSpot) • LinkedIn Ads & Marketing (Udemy) Languages Vietnamese: Native/ Bilingual Activities NAACP Youth Council  Choir Volunteered at Teenager Storm (a non-profit organization)  Owner of a Kpop online shop and a jewelry online shop Awards • Rating of Superior in the Vocal Solo and Ensemble Contest - 2018 • First prize in the Khanh Hoa Province Art Contest - 2014 • Consolation Prize in the Khanh Hoa Province Art Contest - 2015 • Consolation Prize in the Violympic Math in Vietnam – 2015 References: Amy Stetson Lincoln High School 2229 J Street Lincoln, NE 68510 - - Zach Mapes Lincoln High School 2229 J Street Lincoln, NE 68510 - - Charlot Schlake Lincoln High School 2229 J Street Lincoln, NE 68510 - - Shahla Abrahim - -