Thanh Y Nguyen

WORK JOURNEY 2016 - 2023 PORT FOLIO Thanh Y Nguyen Marketing Coordinator About Me My name is Thanh Y Nguyen and I'm currently a marketing coordinator with a strong passion for marketing, social media management, and extensive experience in data analysis, strategy development, and creative content creation. I believe that marketing is not just about selling products or services, but also about building meaningful connections with customers and creating memorable brand experiences. I am highly motivated, detail-oriented, and always eager to learn and adapt to new marketing trends and technologies. I am confident that my passion for marketing, combined with my creative approach and proven experience, make me stand out from the crowd. Here are my certificates in Marketing! Fundamentals of digital Marketing (Google Digital Garage) Content Marketing Certified (HubSpot) Digital Marketing Certified (HubSpot) Social Media Certified (HubSpot) LinkedIn Ads & Marketing (Udemy) Workmap Year 2020 Year 2021 Year 2022 Year 2023 Receptionist Walgreens Family Service Lincoln Small Business Owner Foundation for LPS T.A.P Hair Salon Skills: Good interpersonal and communication skills with Search engine optimization (SEO) the ability to interact with the others Marketing campaign management Brand development and awareness Event planning and execution Attention to detail Customer Relationship Management (CRM) Typing speed of 50 WPM Brand-building strategies Proficiency in Microsoft Office Suite: Word, Excel, Competitive and Trend Analysis and PowerPoint Internet and E-mail Marketing  Proficiency in Adobe PDF/Design Software Basic working experience with filling methods Work experience Foundation for LPS Marketing Intern Nov 2022 - Present Developed social media content and campaigns and analyzed metrics to capture trends and opportunities. Executed marketing communications to increase brand awareness and visibility. Researched latest trends and conducted market T.A.P Hair Salon analysis. Social Media Manager Nov 2022 - Present Used editing and graphic design tools (Canva/Adobe Creative Suite/Photoshop) to create content and visuals for social channels. Kept marketing team informed of latest analytics and metrics through regular reporting. Summarized data to present results and recommendations to management. Partnered with marketing team to understand Created social media strategies to increase sales and execute growth opportunities for paid and brand awareness across multiple platforms. search and search engine optimization. Tracked Tracked communications strategies, advertising social media metrics to determine audience growth rate, volume and reach. campaigns Developed content for blog posts, landing pages measure successes and failures. and social media platforms to further marketing Organizing Foundation impact stories into a endeavors. central location. Developed and implemented strategic social media marketing plans. Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities. Evaluated advertising and promotion programs for compatibility with public relations efforts. Identified client groups and audiences, determining best way to communicate publicity information. and marketing approaches to Work experience Family Service Lincoln Teacher Assistant Aug 2021 - Aug 2022 Maintained safe, educational environment for students during learning and free play time. Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect. Assisted teacher with enrichment activities, Small Business Owner correcting papers or supervising classroom to Self-employed Aug 2016 - Present Provided execute procurement and sales on ecommerce platform (Etsy, Ebay, Shopify) Developed marketing campaigns to deliver messages to right audience. Supervised company social media and marketing efforts to expand brand awareness and attract new customers. Photographed products for sale and posted pictures online to increase visibility and showcase current product availability. Created effective business plans to focus strategic decisions on long-term objectives. Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. Be able to increase the churn rate by 70% Reviewed sales reports and adjusted activities or expenses to better meet budgets. sales foster positive learning environment Implemented lesson plans for students with varying learning styles. Built and strengthened positive relationships with students, parents and teaching staff. Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning. Tutored students requiring extra help and gave additional practice work to help improve concept understanding. Used videos, lectures and moderated discussions to engage students during class. Work experience Oscar Nail Spa Receptionist Aug 2017 -Jul 2018 Greeted and directed visitors to appropriate personnel and answered average of 20 calls and emails daily. Monitored reception area to provide consistently safe, hazard-free environment for customers. Investigated and analyzed client complaints to Walgreens identify and resolve issues. Customer Service Associate Jun 2021 - Aug 2021 Promoted brand and marketing campaigns to create interest with customer. Addressed inquiries, resolved customer issues and Coordinated company events with venues and advised staff of pertinent details. Used company badging system to create badges for new employees and visitors. Maintained daily calendars, set appointments managed customer relations. with clients and planned daily office events. Supported customer service goals and enhanced Facilitated relations through friendly, knowledgeable and limited language proficiency> positive communication. Provided outstanding service to new and longstanding customers by attending closely to concerns and developing solutions. Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines. Improved customer service wait times to mitigate complaints. Performed needs analysis and presented options based on findings to help customers make decisions. Recommended and initiated product offerings to meet customer changing needs. communication for people with T.A.P Hair Salon March Magazine T.A.P Hair Salon will publish magazines every two months, providing comprehensive information on treatments for damaged hair. Business Card Designing business cards is a valuable method for expanding my professional network and practicing my content creation skills. Logos Besides creating business cards, I also created logos to practice my digital designing skills. 5 Writing Blogs Managing Websites Managing Social Media Platforms Creating Posters & Envelopes