Thangrolien F Tusing

Hi, my name is Thang Tusing, and I'm currently residing in Delhi, India. I am a fast learner, flexible, creative, and never hesitate to research and learn new things which are related to work. I have experience more than five years as a Customer support, Benefit Operation Administrator, and executive assistant. I also have experience in executive assistant roles for 2 years on the Indian Freelance website. I can use various tools like Google spreadsheet, docs, and slides, ClickUp, Microsoft office, Google mail, google meet, Slack, Zoom, Miro Board, pitch deck, Social Media (Facebook, Instagram, Twitter), dropbox, etc. and I am willing to take new challenges or task that is assigned to me.

My Experience:

Wing Tech Pvt. Ltd. as a Research Analyst. (From Feb 2019 to Jan 2021)

• Acting as the point of contact among executives, employees, clients, and other external partners.

• Rack daily expenses and prepare weekly monthly or quarterly reports using Microsoft office and google suite.

• Prepare internal and external corporate documents for team members and industry partners.

• Strong organizational, project management, and problem-solving skills with impeccable multi-tasking abilities.

Benefit Operation Administration at Aon Hewitt (From Oct 2013 to March 2016)

• Developed and update spreadsheet and database to track, send out, analyze and report on client HR file.

• Worked with Supervisors to maintain status reports and update information for client projects.

• Verify documents for Participant withdrawal request on Hardship, Loan, and RMD withdrawal through their retirement benefits account.

• Maintain daily, Weekly, Monthly, Quarterly, Half-yearly, and Annual reports on HR file and Payment file using Excel sheet.

Customer Support (Email) at IBM India

• Actively listened to customers, handled concerns quickly, and escalated major issues to the appropriate team.

• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

• Worked Flexible hours, night, weekend, and holiday shifts.

• Prepared a variety of different written communications, reports, and documents to ensure smooth operations.

• Increased customer satisfaction by resolving daily issues.

Why choose me?

• 5 years of experience in Customer Support, Retirement Administrator, and Executive Assistant.

• Maintain strict confidentiality.

• Attention to details and always find the best solution.

• Verify and correct data where necessary.

• Check complete work for accuracy.

• Excellent verbal and written communication skills (English).

• Ability to work under pressure.

• Find leads when necessary.

• Able to learn new software/tools when required

Services:

• Excel Data Entry.

• Entering Data to excel from Websites.

• Creating Presentation.

• Appointment scheduling, maintain calendar, Hotel/Flight Booking, etc.

• Email management.

• Contributing proactive ideas to various tasks.

• Proofreading.

• File Conversion.

• Bookkeeping or Record Keeping.

• Creating a template for business.

• Research on anything related to work.

• Expert in managing large data sources.

• Primary source of contact for clients.

• Shopify stores creation and handling.

• Social media account management.

Tools That I use

• Google suite (Spreadsheet, Words, and Slide)

• Microsoft Office (Words, Excel and Powerpoint)

• ClickUp

• Miro Board

• Pitch Deck

• Figma

• Slack/Whatsapp (for communication)

• Gmail

• http://snov.io/

• Facebook/Instagram/Linkedin etc.

• Teamviewer

• Zoom

• Google meet

• Google calendar