Thangam Subramanian

Thangam Subramanian Flat no 404, A-Wing, Satyam Coop Housing Society, Siddharth Nagar III, S V Road, Goregaon (West), Mumbai 400104 Email:-, Hand Phone # - --------------------------------------------------------------------------------------------------- CAREER OBJECTIVE - Work in a dynamic and professionally run organisation in the Administration or HR department. The objective is to be part of an enlarged service oriented role Company: American Express Global Business Travel Designation: Lead travel Counselor Duration: From February 2007 till 30th September 2020. Job Profile: In charge of all travel and hotel bookings (international and domestic) of CIPs (Commercially Important Persons) as well as all the travelers of the servicing account Working Onsite at office locations of Corporate houses. Have serviced big accounts like HSBC, Microsoft, Johnson & Johnson and currently at Morgan Stanley in Mumbai The job involves both domestic as well as international ticketing and advising on documentation related to visa applications. Handling and resolving ticketing discrepancies. Company: Uniglobe Air Travel (erstwhile Routes Travel India Limited) Designation: Asst. Manager Duration: From January 2005 to January 2007 Job Profile: Worked as a Junior Manager and was stationed at India’s largest private sector shipping Company at Mumbai. The job involved international ticketing across the globe as well as overseeing preparation and guiding submission of visa applications. Ascertaining confirmed booking at minimum notice period and that too on Ship Crew fare. Travel destinations vary across the globe with lot of interchangeability due to criticality of travel related to ship staff. The gross annual billings are around Rs. 10 crores with around 3800 tickets issued in economy as well as business and higher class fares. Reason for leaving: Precursor to change in Management. Also, getting an opportunity to work with an MNC outfit. Company: Carlson Wagonlit Travel Designation: Implant Head Duration: From August 2004 to December 2004 Job Profile: Working as an Implant stationed at Accenture Services , Mumbai. The job involved international ticketing and advising on documentation related to visa applications. Reason for leaving: For better prospects Company: WNS Global Services Private Limited Designation: Senior Customer Service Associate Duration: From March 29, 2004 till July 2004 Job Profile: The jobs undertaken here were servicing US travel customers calling in for different queries such as airline ticketing, reservations and other travel related services. Reason for leaving: Change to shift timings was difficult to adjust with an ailing parent at home Company: P&O Travel India Limited Designation: Junior Manager - Operations Duration: From September 1998 till March 15, 2004 Job Profile: The jobs undertaken here are ticketing, reservations, visa documentation and preparation to obtain visas of various corporate houses. I had been a Travel Implant at a Corporate House – The Great Eastern Shipping Co., handling their entire Travel. The volume of this account is about Rs. 9 crores per annum. I handled the entire billing, checking and forwarding the same to the concerned department. Reason for leaving: To gain experience in serving international clientele through a BPO Company: Holiday Inn Bombay Designation: Receptionist & Shift In charge Duration: From November 1995 till September 1998 Job Profile: The jobs undertaken here was check in and check out of Guest – Making the guests stay comfortable at the hotel by attending to their queries and complaints Reason for leaving: For seeking experience of working in an MNC Company: Renaissance Travels Private Limited Designation: Customer Supervisor Duration: From July 1994 till October 1995 Job Profile: The jobs undertaken here are ticketing and reservations (both International and domestic) with concerned airlines and accounts. Reason for leaving: For entering the hospitality industry Company: Ruia Hospitality Limited Designation: Counter Staff Duration: From November 1993 till July 1994 Job Profile: The jobs undertaken here are ticketing and reservations (both International and domestic) with concerned airlines. Issuance of tickets, fare construction, visa rules & regulations and preparation of airline reports and bills. Reason for leaving: For scalability in job profile Company: Madhu Travels Designation: Counter Assistant Duration: From November 1991 till May 1993 Job Profile: The jobs undertaken here are ticketing and reservations (both International and domestic) with concerned airlines. Issuance of tickets, fare construction, visa rules & regulations and preparation of documents for the same. Reason for leaving: For better prospects Company: East West Travel & Trade Links Limited Designation: Counter Trainee Duration: From April 1990 till October 1991 Job Profile: The jobs undertaken here are ticketing and reservations (both International and domestic) with concerned airlines. Reason for leaving: Due to closure of operations EDUCATIONAL QUALIFICATION Bachelor of Science, University of Mumbai with 63% marks H.S.C., Bombay Board of Examinations with 63% marks S.S.C., Pune Board of Examinations with 81% marks Other Qualifications Diploma Course in Travel and Tourism Management at Clare’s Travel and Tourism Academy, Bandra (West), Mumbai COMPUTER LITERACY Hands on working experience of SABRE – Computer Reservation System for Airline reservations and Ticketing. Currently working on Sabre System. GALILEO- Computer Reservation System for Airline reservations and Ticketing. Have used Galileo in servicing accounts previous to the current account of Morgan Stanley. AMADEUS – Computer Reservation System for Airline reservations and Ticketing. I have used Amadeus in my previous organisations. PERSONAL ATTRIBUTES Enthusiastic, hardworking, keen and quick learner. Strong peoples skill and stable approach to challenges. Trait to be helpful and an extrovert. Practical problem solver who responds well to situations. Willing to acquire new skills. INTERESTS: Reading a lot of motivational and self help boks & Listening to Music PERSONAL DETAILS Date of Birth: 04th September 1968 Language Known: English, Hindi, Marathi and Tamil