Thami

PERSONAL DETAILS: Name:Thami Surname:Hadebe Address:76 tywhitte, Melrose Est, JHB, 2196; Mobile Number:+27 - Emal-Licence:None Criminal Records:None Health:Excellent all round. Not on any medication. Have recently passed a comprehensive construction (entrance) medical examination. ID Number:- 080 Gender:Male Nationality:South African Home language:IsiZulu Other language: English, Xhosa, IsiZulu, Sotho. ABOUT MYSELF: a) I’m a well-mannered, respectful & diligent individual; b) I try to live a well-balanced lifestyle; c) I regard myself as being courteous and respectful; d) I love problem solving and pushing myself to perform. SCHOOLING: Matriculated in 2011 from Highlands North Boys - Subjects included / passed: SUBJECTS PASSED: IsiZulu History Life Science Business Eco Life Orientation Maths Literacy COMPUTER LITERACY: Moderate level of proficiency attained in: MS Word; MS Excel; MS PowerPoint; MS Outlook; WORK EXPERIENCE: BIDVest insurance 1st may 2016 – 2018 Position: Insurance Broker a) I joined BIDVest insurance as a sales consultant for the insurance department b) While in the sales department I was involved in the sale of different insurance products including: a. Mechanical warranty products, b. Tyre products, c. Scratch and dent products, d. Service & maintenance plans. c) Within 3 months I was promoted to an insurance broker where I dealt with BIDVest’s existing clients base d) This is where I got my valuable experience in dealing with clients from a rent ions perspective as well and renewals perspective e) Based on my performance as well as reaching all weekly and monthly targets I was promoted to a Team leader position. f) Upon the leaving of our manager a fellow team leader and I took up the role of acting manage to run the call centre we were appointed this position by our executive head, this experience was a huge boost from me, as well as successfully ruing the call centre from 2017 - 1st Feb 2018. Duties at BIDVest insurance: a) Selling short Term Insurance products b) Achieving Daily and Monthly targets c) Running a team of 15, d) Sending update reports e) Attending to team members problems f) Driving team performance / motivating team members to achieve targets g) Setting team’s monthly and weekly targets h) Acting call centre manager Reference Lyle Cass Position – Call Centre Manager Number - _______________________________________________________________________________________________ Lucid Legal Dec 2015 – Mar 2016 Position: Credit Advisor I stared working at Lucid Legal call centre department, I performed well despite the workload and heavy hours, Ultimately, the lack of growth forced me to leave. Duties: a) Assisting Clients with Their Credit Reports b) Assisted clients with debt counselling c) Advising clients on how to go about their repayments d) Creating clients payment plans Reference Thulani Mkwane Position: Team Leader Number:- _______________________________________________________________________________________________ Private Label Promotions Nov 2013 - Nov 2015 Position: Sales Consultant I started working at Private Label promotions with the hopes in understanding more about the call centre industry, this job helped me hone in on my calling skills and helped me developed a lot as a call centre agent, Ultimately, the lack of growth forced me to leave. Duties: a) Cold Calling Clients under ABSA (lifestyle benefits) b) Cold Calling Clients under Cell (lifestyle benefits) Reference Comfort Mkhize Position: Team Leader Number:- _______________________________________________________________________________________________ Lee Morgan April 2013 Oct 2013 Position: Customer Service I stared working at Lee Morgan We would sell an assortment of home furniture, tables, lamps, beds etc… This was extremely challenging as you can imagine trying to sell a bed and earn commison, I got an awesome opportunity at Private label promotions. Duties: a) Direct marketing b) Sales c) Meeting target Reference Sibusiso Tshabalala- _______________________________________________________________________________________________ Direct Channel June 10 to April 28 2013 Position: Sales Consultant I stared working at Direct Channel call centre department, We would sell funeral covers as well as legal advisors, This was a great first opportunity into the call centre environment I am gleeful for the opportunity I got and then I got an awesome opportunity to potentially make more by working for Lee Morgan Duties: a) Sold legal b) funeral plan Reference Tinyinko Mswangany _______________________________________________________________________________________________