Thajudeen

THAJUDEEN M Email - Phone - Address Plot No 28, P.G.Nagar, Yagappachavadi, Thanjavur. OBJECTIVE I am an optimistic person who seeks a challenging career in an organization to make positive contribution towards the organization and to find an environment where I could materialize my professional knowledge and interpersonal skills for the mutual benefit of the organization and myself. WORK EXPERIENCE 08/2018 PRESENT Freelancer RWS Moravia, Telus International, Appen Translations [Client: Microsoft], Image annotation, Search Engine Evaluation, Search relevance, Website annotation. Generated reports detailing findings and recommendations. Collected, arranged and input information into database system. Gathered, organized and input information into digital database. 12/2014 - HCL Technologies Ltd., CHENNAI, Tamil Nadu 08/2017 Customer Service Executive Resolved customer billing errors by researching issues in system, asking open ended questions and determining root causes of problems. Explained online self-help options to customers to promote additional and after hours support choices. Described product and service details to customers to provide information on benefits and advantages. Marketed additional products and services complementing customers' current offerings and adding value. Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies. 12/2013 12/2014 Global wellen Technologies Chennai, Tamil Nadu Customer Service Executive Monitored phone, fax and electronic database systems for incoming customer inquiries. Described product and service details to customers to provide information on benefits and advantages. EDUCATION 07/2009 - Indra Ganesan College of Engineering Trichy, India 06/2013 B.E ELECTRONICS AND COMMUNICATION SKILLS Google Workspace MS Office Collaboration Time Management ACCOMPLISHMENTS Supervised team of 15 staff members. Earned highest rewards for customer satisfaction, company-wide. Achieved a Star performer award for 2 consecutive years. DECLARATION I hereby declare that the above written particulars are true to the best of my knowledge and belief. DATE: PLACE: SIGNATURE (THAJUDEEN M)