Thais Velez

Thais Velez 12110 Summerland Key St Apt 209 Tampa, FL 33626 T:- E:- Summary Devoted administrative assistant with broad scope of experience in retail, healthcare and customer service environments for over seven years. Devoted in developing customer relationships through exceptional diligence, patience and strong attention to detail. Operate well in a high-competitive environment in which leadership skills are the key to success. Highlights Adaptable Professional Accounts Management Strong telephone/communication skills Exceptional Leadership Skills Reporting and Analysis MS Office Literate (Word, Excel, PowerPoint) Medical Terminology Knowledge Bilingual – English, Spanish Experience Hamilton Group Funding Administrative Assistant/Loan Officer Assistant (June 2018 – Present) Answer and direct phone calls to the necessary individuals Provide general administrative and clerical support including mailing, scanning, faxing and copying to management Perform data entry and scan documents into the correct system folders Prepare and modify documents including correspondence, reports, drafts and emails Manage calendar for managers and remind necessary individuals of upcoming events Complete reports and projects assigned by company manager using Microsoft Office Contribute/assist in manager meetings on a weekly basis to discuss goals and metrics Assist with marketing efforts (flyers, signs, branding)  Provide administrative support in the collection and preparation of submitting loan application with supporting documentation to processing Review loan application to determine the completeness of all documents and verify the borrower’s qualification of specified loan product. Communicate with Loan Originator and Processor daily on the status of loans, any deficiencies or missing documentation. Orlando Health Patient Accounting Analyst (February 2017 – June 2018) Seek resolution on accounts and insurance for billing purposes. Exhibit competency in the utilization of computers, calculators, and insurance verification devices. Maintain and deliver confidential documentation as assigned. Complete reports given by supervisor to meet company deadlines through Microsoft Excel. Mentor and train employees on day to day duties and responsibilities. Participate in department meetings and ongoing projects. Financial Counselor (August 2015 – February 2017) Entered patient’s confidential information into the hospital’s electronic system during registration. Interviewed patients and collected needed medical and insurance information. Maintained and met department goals regarding revenue, productivity, and customer service. Promptly resolve customer service issues and answer financial questions. Collected and assembled confidential documents while following company policies and procedures. Publix Supermarkets Customer Service Staff (September 2013 – December 2016) Guarantee positive customer experiences and resolve customer complains. Compiled weekly monetary reports and records for store managers. Managed employee schedules to suit department needs. Responsible for teaching, training and coaching front service staff. Performed store opening duties; counting cash drawers and checking all equipment functionality. Maintained up-to date knowledge of store policies regarding payments, returns, and exchanges. Cashier (September 2011 – September 2013) Provided fast, friendly and accurate check out services. Followed company policy related to cash handling. Great and assist customer questions regarding products and services. Maintained work space area clean and in compliance with safety protocol. Education Associate of Arts DegreeDecember 2016 Valencia College