Tetiana Tymkiv

- Tetiana Tymkiv - Sales Manager Rzeszów, Poland linkedin.com/in/tetiana-tymkiv Results-driven sales professional with over 5 years of experience in sales and customer service. Excellent at building long lasting business relationship and meeting sales goals. WORK EXPERIENCE SKILLS Sales Manager / Export Manager Lupus Furniture Factory 12/2018 – Present Manufacturer of kitchen, bathroom and living room furniture. Tasks Event Management Elbląg, Poland Executing the company's brand strategy and promoting its vision, mission and values, resulting in a great customer experience and maximized sales. Public Relations Market Research Project Management Strategic Planning Team Management Leadership Public Speaking Training and coaching store management team to aid them increase sales, as well as teaching and demonstrating customer service principles to all store team members, including direct contact to resolve issues. Negotiation Decision Making Supervise the management teams in over 100 stores. Reporting Preparation and administration of the promotional materials in English and French to deliver necessary information on company products, services, initiatives and programs. Microsoft Office Identify district manager and management team development needs and build a plan for improvement. Sales & Marketing Emotional Intelligence Delegating Problem Sensitivity Prioritizing Networking Creativity Ensure store management team's understanding of company policies, guidelines and procedures. EDUCATION Preparing and participating in the top level meetings and expos. Economics University of Information Technology and Management Monitor key store performance indicators to identify opportunities for improvement. 2013 – 2017 Sales Executive Resdrob 04/2017 – 09/2017 Poland Processing poultry plant and an exporter of fresh and frozen meat to wholesalers. Achievements/Tasks Generated leads for new sales through telephone and email contact with customers. Resulted in 150,000€ sales. Foreign languages: French Linguistics Precarpathian National University 2008 – 2012 Retained B2B clients by providing them with incentives and discounts. LANGUAGES Qualified the needs of potential new business and negotiated proposals that are both ideal for the customer and the company. English Controlled the whole flow of an order: from planning till delivery. French Demonstrated ability to effectively establish connection with a team by sharing experience meetings. Sales Manager KOTTE 09/2017 – Present Poultry Suppliers and Manufacturers. Tasks Polish Russian Rzeszów, Poland Ukrainian Creating and maintaining relationships with customers, negotiating prices and conditions of cooperation. Administrating daily operations to ensure policies were adhered to and understood by clients Page 1 of 2 WORK EXPERIENCE VOLUNTEER EXPERIENCE Payments Development Assistant G2A PAY Communication Team AIESEC Ukraine 10/2015 – 02/2017 Poland / Hong Kong Online payment gateway that provides access to local payment methods, credit cards, PayPal and debit cards. Merchants from all over the world can offer customers the possibility to pay in more than 80 currencies with their preferred payment methods when shopping online. Achievements/Tasks 09/2008 – 08/2010 Non-governmental not-for-profit organization in consultative status with the United Nations Economic and Social Council Prepared research report for all existing payment providers to effectively revise the income statement on a monthly basis. Saved over $10,000 in expenses. Implemented risk evaluation process for potential merchants. Collected and compiled vendors financial data for accurate reconciliation of income, expenses and contributions for financial department. Supervised over 15 payment providers and responded to customer and vendor inquiries. Assisted EVP of Global Payments and branch personnel. Involved in the review, analysis and management of payment system providers. Acted as a direct liaison between corporate, IT and branch account payable departments. Customer Service Desk Associate G2A.COM TEACHING EXPERIENCE English Teacher Kocaeli High School 07/2010 – 09/2010 CERTIFICATES TOEFL (07/2012 – Present) Test of English as a Foreign Language® is a standardized test to measure the English language ability of non-native speakers wishing to enroll in English-speaking universities. INTERESTS 02/2014 – 10/2015 Poland / Hong Kong Global digital marketplace which specializes in the resale of gaming products. It is headquartered in Hong Kong, but has offices in various countries including Poland, the Netherlands, China. Achievements/Tasks Volunteer Work Travelling Blog writing Reading Resolved customers’ complaints while identifying problems and taking appropriate corrective action. Solving Puzzles Provided an outstanding level of service with each customer by meeting their needs. Over 99% positive feedback. Organising events Games Squash Team sports Explicitly responded to 120+ customers per day. Implemented script that consequently decreased customer information pulling time by 30%. Successfully handled 3+ chats simultaneously, in different languages, without a single complaint from any account holder. Reduced customer complaints by 30% through escalated grievance resolution procedure. Promoted to Payments Development Assistant owing to excellence in delivering outstanding client service. Poker Dealer Poker House 09/2010 – 05/2013 Ivano-Frankivsk, Ukraine Manager Bukovel Ski & Spa Resort 06/2012 – 01/2013 The largest ski resort in Eastern Europe Polianytsia, Ukraine Page 2 of 2