TESSY EWOMAZINO UZOGEME
Ojodu - Lagos, Nigeria
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SUMMARY
A proactive and innovative Customer service representative with over 5 years of experience
dedicated to building customer relationships, and brand loyalty, providing customized solutions, enhancing
customer experiences, resolving conflicts, and achieving optimum customer satisfaction for both startups
and business enterprises.
SKILLS
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Customer relationship management (CRM)
Market knowledge
Product knowledge
Excellent written and oral communication skills
Complaint Resolution
Google Suite
Microsoft Office
Zoho CRM
Hubspot
Slack
Outlook
Trello
WORK EXPERIENCE
Customer Service Representative
Digital witch Agency - Ajah, Lagos state
March 2022 to date
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Achieve an 80% average client satisfaction rating surpassing the team’s monthly goal.
Handled 150+ customer inquiries via phone and other CRM platforms.
Recommended new products and services paying attention to client preferences which lead to a
40% increase in sales.
Trained and mentored new teammates on conflict resolution, client relations, Zendesk, and other
CRM tools.
Prepared monthly reports on customer satisfaction ratings and feedback.
Maintained over 200+ customer accounts and payment processes.
Administrative O cer
Mavins global - Victoria Island, Lagos state
May 2021 to December 2021
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Responded to 50+ daily inbound calls and emails, and provided assistance accordingly to support
executive correspondence and enhance business processes.
Scheduled office meetings and client appointments for 70+ staff teams and organized documents to
enhance projects.
Supervised office equipment maintenance and repair to extend equipment lifespan and prevent
unplanned downtime achieving a 50% reduction in company expenses.
Offered technical support and troubleshooting issues to enhance office productivity.
Developed and maintained automated alert systems for project deadlines, updated spreadsheets,
and files, and generated weekly reports for the company database.
Served as a link between management and employees by communicating decisions, sourced for
training materials, and helping to resolve work-related grievances
Human Resources Administrative Assistant
Genesis Cinema- Victoria Island, Lagos state
October 2020 to May 2021
● Managed daily calendars, appointments, and schedules of the head of the department and other
top-level managers
● Maintained employee records and coordinated office activities and vendor relations
● Coordinated meetings and interview processes for various heads of departments
● Handled travel planning, accommodation, and entertainment for company retreats, and annual events.
● Researched and drafted standard operating procedures (SOP) for onboarding new staff.
● Created presentations and manuals for training sessions.
● Coordinated new staff and contract staff set-up like scheduled onboarding meetings, welcome
activities, system requests, password management, and other requirements.
Customer Service Representative
Chicken republic - Warri, Delta state
October 2018 to January 2020
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Assisted call-in customers with inquiries, and made 30+ outbound calls per day to follow up with
customer orders, product deliveries, and logistics which increased customer base by 20% in less
than 4 months.
Helped evolve the customer service representative onboarding program reducing training time from
3 weeks to 2 weeks.
Provided accurate information about promotions, and products, leading to high customer
satisfaction, retention, and surpassing monthly sales targets.
Collected and analyzed customer feedback, tracked sales and service activities, and prepared
weekly product or service reports for management review and analysis.
Resolved over 100+ customer complaints per shift, implementing solutions, and escalating
unresolved problems to upper management.
EDUCATION
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Human Resources Management
HND (Higher National Diploma) - Delta state polytechnic Ogwashi-uku
November 2017 to October 2019
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Banking and Finance
ND (National Diploma) - Delta state polytechnic Ozoro
January 2014 to September 2016
