Tessa Pietropaolo

Tessa Pietropaolo

$15/hr
Process Improvement, Customer Service, Data Analytics
Reply rate:
-
Availability:
Part-time (20 hrs/wk)
Age:
32 years old
Location:
Toronto, Ontario, Canada
Experience:
3 years
Tessa​ ​Pietropaolo 16​ ​Hartley​ ​Ave,​ ​Toronto,​ ​ON​ ​M6E​ ​4E6 (416)​ ​--Education BASc​ ​Degree​​ ​Industrial​ ​Engineering ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​Sept​ ​2010​ ​–​ ​April​ ​2017 University​ ​of​ ​Toronto ● Minor​ ​in​ ​Engineering​ ​Business ● Relevant​ ​coursework:​ ​Fundamentals​ ​of​ ​Object-Oriented​ ​Programming,​ ​Data​ ​Modeling, System​ ​Modeling​ ​and​ ​Simulation,​ ​Statistics,​ ​Business​ ​Process​ ​Engineering,​ ​Methods​ ​of Quality​ ​Control​ ​and​ ​Improvement,​ ​Healthcare​ ​Systems Technical​ ​Skills ● ● ● ● ● Experienced​ ​in​ ​Java,​ ​C,​ ​SQL,​ ​Simul8,​ ​LaTex Proficient​ ​in​ ​Access,​ ​Excel,​ ​Word,​ ​Project,​ ​PowerPoint,​ ​Outlook,​ ​Visio Lean​ ​Six​ ​Sigma​ ​Greenbelt​ ​Certification Currently​ ​completing​ ​Excel​ ​with​ ​Macros​ ​and​ ​VBA​ ​Record​ ​of​ ​Achievement​ ​from​ ​George Brown Currently​ ​completing​ ​Healthcare​ ​Informatics​ ​Certificate​ ​at​ ​Ryerson​ ​University Professional​ ​Experience Research​ ​Student ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​Nov​ ​2014​ ​-​ ​Present Centre​ ​for​ ​Research​ ​in​ ​Healthcare​ ​Engineering,​ ​University​ ​of​ ​Toronto ● Assisted​ ​in​ ​the​ ​redesign​ ​of​ ​the​ ​outpatient​ ​pharmacy​ ​for​ ​Princess​ ​Margaret​ ​Hospital using​ ​tools​ ​such​ ​as​ ​Microsoft​ ​Project,​ ​Visio,​ ​Access,​ ​Excel​ ​and​ ​Simul8 ● Designed​ ​floor​ ​plan​ ​diagrams​ ​to​ ​allow​ ​the​ ​hospital​ ​to​ ​see​ ​actual​ ​floor​ ​space​ ​utilization ● Redesigned​ ​outpatient​ ​pharmacy​ ​process​ ​by​ ​constructing​ ​process​ ​flows ● Identified​ ​bottlenecks​ ​in​ ​the​ ​patient​ ​call​ ​system​ ​through​ ​data​ ​analysis ● Conducted​ ​research​ ​and​ ​data​ ​analysis​ ​to​ ​determine​ ​medications​ ​for​ ​which​ ​the pharmacy​ ​could​ ​use​ ​an​ ​Automated​ ​Dispensing​ ​Machine​ ​and​ ​which​ ​model​ ​would​ ​be best​ ​fit​ ​for​ ​their​ ​uses ● Aided​ ​in​ ​the​ ​study​ ​of​ ​the​ ​“Internet​ ​of​ ​Things”​ ​approach​ ​being​ ​used​ ​by​ ​Mackenzie​ ​Health Centre Assistant​ ​Event​ ​Coordinator ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​Aug​ ​2011​ ​–​ ​April​ ​2017 Engineering​ ​Student​ ​Recruitment​ ​&​ ​Retention​ ​Office,​ ​University​ ​of​ ​Toronto ● Played​ ​an​ ​instrumental​ ​role​ ​in​ ​the​ ​organization​ ​and​ ​execution​ ​of​ ​the​ ​Girl’s​ ​Leadership​ ​in Engineering​ ​Experience​ ​(GLEE);​ ​an​ ​event​ ​for​ ​80-100​ ​female​ ​applicants ● Built​ ​and​ ​led​ ​a​ ​team​ ​of​ ​10-20​ ​undergraduate​ ​students​ ​to​ ​be​ ​leaders​ ​for​ ​GLEE ● Organized​ ​schedules​ ​for​ ​volunteers​ ​and​ ​tours​ ​for​ ​recruitment​ ​events​ ​(i.e.,​ ​Fall​ ​Campus Day​ ​and​ ​March​ ​Break​ ​Applicant​ ​Event) Engineering​ ​Ambassador ​ ​ ​ ​Aug​ ​2011​ ​–​ ​April​ ​2017 Engineering​ ​Student​ ​Recruitment​ ​&​ ​Retention​ ​Office,​ ​University​ ​of​ ​Toronto ● Provided​ ​information​ ​regarding​ ​University​ ​of​ ​Toronto​ ​Engineering​ ​programs​ ​to prospective​ ​students​ ​through​ ​various​ ​communication​ ​channels ● Led​ ​tours​ ​of​ ​engineering​ ​facilities​ ​to​ ​prospective​ ​students​ ​and​ ​parents ● Led​ ​presentations​ ​of​ ​recruitment​ ​information​ ​to​ ​prospective​ ​students ● Mentored​ ​prospective​ ​undergraduate​ ​students Engineering​ ​Projects Team​ ​Member,​ ​Culminating​ ​Project​ ​with​ ​the​ ​University​ ​Health​ ​Network ● Developed​ ​a​ ​simulation​ ​model​ ​for​ ​when​ ​to​ ​call​ ​the​ ​on-call​ ​doctor​ ​in​ ​the​ ​Emergency Departments​ ​of​ ​the​ ​UHN ● Conducted​ ​analysis​ ​on​ ​large​ ​data​ ​sets​ ​using​ ​Excel,​ ​Access,​ ​and​ ​Simul8 ● Recommended​ ​changing​ ​the​ ​on-call​ ​criteria​ ​to​ ​25​ ​patients​ ​in​ ​queue​ ​or​ ​any​ ​one​ ​patient waiting​ ​more​ ​than​ ​4​ ​hours​ ​for​ ​reduction​ ​of​ ​patient​ ​wait​ ​times​ ​by​ ​5​ ​minutes​ ​and​ ​ED​ ​cost by​ ​$100​ ​a​ ​day Team​ ​Member,​ ​Interdisciplinary​ ​Healthcare​ ​Quality​ ​Improvement​ ​Project ● Conducted​ ​chart​ ​audits​ ​on​ ​new​ ​Falls​ ​Assessment​ ​Tool​ ​at​ ​Sunnybrook​ ​Health​ ​Sciences Center ● Analyze​ ​utilization​ ​of​ ​tool​ ​using​ ​Excel ● Conducted​ ​informal​ ​interviews​ ​with​ ​nurses​ ​to​ ​collect​ ​qualitative​ ​data​ ​about​ ​the​ ​tool ● Presented​ ​at​ ​Sunnybrook​ ​Falls​ ​Forum​ ​to​ ​hospital​ ​staff ● Developed​ ​feedback​ ​tool​ ​for​ ​nurse​ ​managers​ ​to​ ​know​ ​how​ ​their​ ​compliance​ ​to​ ​the​ ​tool is​ ​changing​ ​on​ ​a​ ​week​ ​by​ ​week​ ​basis Team​ ​Member,​ ​Ergonomic​ ​Design​ ​of​ ​Information​ ​Systems ● Designed​ ​front​ ​end​ ​of​ ​mobile​ ​carpool​ ​application ● Created​ ​poster​ ​and​ ​presented​ ​it​ ​to​ ​professors​ ​of​ ​Human​ ​Factors ● Created​ ​both​ ​low​ ​and​ ​high​ ​fidelity​ ​prototypes​ ​of​ ​the​ ​app Team​ ​Member,​ ​Information​ ​Systems​ ​Project ● Collaborated​ ​with​ ​team​ ​members​ ​to​ ​produce​ ​a​ ​dynamic​ ​website​ ​for​ ​a​ ​local​ ​bulk​ ​food business ● Consulted​ ​with​ ​owners​ ​to​ ​obtain​ ​needs​ ​of​ ​the​ ​business ● Assisted​ ​in​ ​the​ ​creation​ ​of​ ​a​ ​document​ ​outlining​ ​the​ ​entire​ ​design​ ​process​ ​and​ ​the​ ​final deliverable Team​ ​Member,​ ​Human​ ​Factors​ ​Design​ ​Project ● Designed​ ​interface​ ​for​ ​Ontario​ ​Renal​ ​Network​ ​website​ ​with​ ​cooperation​ ​from​ ​group members ● Presented​ ​interim​ ​design​ ​steps​ ​for​ ​the​ ​project​ ​to​ ​teaching​ ​assistants​ ​and​ ​classmates Extracurricular​ ​Activities General​ ​Member​​ ​Hart​ ​House​ ​Singers ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​Sept​ ​2011​ ​-​ ​Dec​ ​2016 High​ ​School​ ​Mentor​​ ​Women​ ​in​ ​Science​ ​&​ ​Engineering​ ​(WISE) ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​Oct​ ​2015​ ​-​ ​April​ ​2016 High​ ​School​ ​Outreach​ ​Ambassador​ ​(WISE)​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​Sept​ ​2012​ ​-​ ​April​ ​2014
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