Tessa Anne Feline Tayko

TESSA ANNE FELINE TAYKO-LIBO-ON Purok Paraiso, Punta Taytay, Bacolod City, Negros Occidental Mobile no.:- Email Address:- RESUMÉ OBJECTIVE To obtain a position utilizing the academic training, skills and experience acquired through my course work and previous job experiences. EDUCATION 2000 – 2005 BACHELOR OF BUSINESS ADMINISTRATION MAJOR IN MANAGEMENT, SILLIMAN UNIVERSITY 1996 – 2000 RTPM – DUMAGUETE SCIENCE HIGH SCHOOL DUMAGUETE CITY 1990 – 1996 PLAZA CENTRAL SCHOOL TANJAY CITY, NEGROS ORIENTAL *WITH HONORS LANGUAGES SPOKEN English, Tagalog, Cebuano WORK EXPERIENCE MAY 2013 – Present – Administrative Support / Customer Service – Baby and Bump Massage (hired by: Jules Jauregui 2013 / Emma Hely 2015) Responsibilities  File Management  Email Support  Booking customers online AUGUST 2013 – Present – Administrative Assistant – Baby In Mind (hired by: Alice Campbell) Responsibilities  File Management  Customer Support MAY 2011 – JUNE 2013 – Virtual Assistant –Bird Dog Marketing (hired by: Richard Muir) Responsibilities  Link Building and Search Engine Optimization  Blogging, forum sites and blog commenting SEPT 15, 2008 – DEC 16, 2010 SENIOR CUSTOMER ACCOUNT SPECIALIST, CONVERGYS BACOLOD, MANDALAGAN, BACOLOD CITY Responsibilities  Complete customers order online  Answers customers’ questions on new promotions and packages about the account  Up sells client’s products/services  Tracks order completed online SEPT 1, 2007 – SEPT 8, 2008 BILLING CLERK, MITSUBISHI CEBU CORP., MASLOG, SIBULAN, NEGROS ORIENTAL Responsibilities  Calls customers for feedback/follow-up  Prepares billing and receives payment from customers  Makes daily and weekly services sales report SEMINARS/TRAININGS ATTENDED February 25, 2003 WORK ETHICS AND PRODUCTIVITY SEMINAR, SILLIMAN HALL, DUMAGUETE CITY March 24-25, 2003 PORTAL 2004-TRAINING WORKSHOP, HIBBARD HALL SILLIMAN UNIVERSITY, DUMAGUETE CITY Sept. 25-26, 2004 LEADERSHIP DEVELOPMENT TRAINING, EMMAUS RETREAT CENTER, BAGACAY, DUMAGUETE CITY February 11, 2005 JOB BASIC ENTRY SKILLS TRAINING, AVT 1, MULTI-MEDIA CENTER SILLIMAN UNIVERSITY, DUMAGUETE CITY May 29-June 9, 2006 PRODUCT TRAINING ON CHARTER COMMUNICATIONS, TELETECH – DUMAGUETE, DUMAGUETE CITY November 2006 CUSTOMER SERVICE TRAINING, YEHS OUTSOURCING CORP., TANJAY CITY Feb. 27-28 – Mar. 1-2, 2007 AMADEUS NEGOFARES COURSE, LKG TOWER, AYALA AVENUE, MAKATI CITY April 9, 2008 TELEMARKETING SYMPOSIUM, MITSUBISHI CEBU CORP.-MAIN OFFICE, MANDAUE CITY, CEBU September – October 2008 – PRODUCT TRAINING AND COMMUNICATIONS TRAINING, Convergys – Bacolod, Mandalagan, Bacolod City ORGANIZATIONS 2001 - - – 2005 BETA DELTA RHO FRATERNITY/SORORITY (BARONS) SILLIMAN UNIVERSITY STUDENT ASSISTANTS ASSOCIATION (SUSAA) SILLIMAN JUNIOR BUSINESS EXECUTIVES (SJBE) SKILLS/QUALIFICATIONS  COMPUTER LITERATE (have taken up subjects in FUNDAMENTALS IN PROGRAMMING I & II, INTERNET, MICROSOFT ACCESS, ADOBE PHOTOSHOP)  LINK BUILDING, BLOG COMMENTING, ARTICLE SUBMISSION, AND OTHER SEO TASKS  PATIENT AND HARDWORKING  CUSTOMER SERVICE SKILLS  CAN TYPE MORE THAN 50 WPM REFERENCES available upon request.