Tesheena Tracey

TESHEENA TRACEY- To gain a position within a structured company that encourages growth and diversity. #readytowork WORK EXPERIENCE Sales Associate Phone Animal September 2018 to September 2020 My main responsibility on the account I worked on was to cold call leads to find out if they had any interest in renting property or space that they had available. ● I did cold calling as well as appointment booking and reporting via excel sheet on a daily basis. ● When it came to script building, I was also included in that process. ● I also came up with innovative and proactive ways to reach leads that didn't pick up initially once the lead list was exhausted by texting those leads that were dispositioned as voicemail in order to canvas all the leads that were given. Sales Associate/Customer Service Representative New Car Canada April 2018 to September 2018 I worked from home with a Canadian Company doing lead generating with the company. Calling warm leads to find out if they were still interested in getting financing for a new vehicle. ● I was responsible to pass leads over to a Sr. Finance Manager who would discuss the details of the financing process and getting them approved as well as locating the right vehicle for customers. ● I also had to give in daily and monthly reports of all the applications that were pre-approved from my end a well as the status of the calls I made daily. Customer Service Advocate HGS- Hinduja Global Solutions November 2016 to April 2018 Working with health insurance account Cigna, I help customers understand their bill. ● Help them understand their benefits. ● I also assist Doctors in understanding their patient's benefit s as well as what covered under the insurance. ● I explain coverage information to members when they must prepare for any medical procedures. Contracted Trainer Centennial Legis Solutions September 2017 to January 2018 While working in the capacity of a Customer service advocate at HGS, I am also a contracted trainer. Working with youngsters enrolling in the Heart Trust NTA to do BPO training I teach Customer Service Skills and Telephony Etiquette. ● This in turn helps them to have some experience in Customer Service thus bolstering their resume making them more attractive candidates when seeking employment. I also assist them in keeping eyes and ears open regarding job opening thus ensuring that they explore most if not all opportunities available to them. ● This initiative was pitched to me by Dr. Velma Brown Judge, Entrepreneur and Youth Motivator Extraordinaire. Being the Founder of Centennial Legis Solutions, she was entrusted with the task of training these youngsters and thus she thought of me when the need arose for me to explore and grow as well as apply my expertise. Trainer/Team Manager Centennial Legis Solutions July 2016 to November 2016 I began as a Contact Center agent and was top agent utilizing the skills, I gleaned from previous experiences in customer service. Currently I am trainer responsible for the new recruits as well as to provide refresher courses for senior agents. Contact Center Agent Centennial Legis Solutions July 2016 to August 2016 With this company I can utilize skills in customer service as well as to do research and investigations data entry and recording of information. Account Manager Impulse Alarms September 2015 to March 2016 I work for an alarm company which is a subcontractor to ADT. ● I am responsible for calling realtors in the California area and getting home owners to set up an alarm system in home ● I am also to set installation dates to have the equipment set up ● All the while I do the above, I have to advertise the deal that we have for their clients and learn the art of negotiation so as to have the homeowner sign the contract and install the alarm system in home. Customer Service Representative Sutherland Global in association with Mona Technology Park (MTP) and Bright House Networks April 2014 to September 2015 BHN) ● To either chat or email customers who had any trouble shooting issues. ● Update customer's accounts as per requested by customer ● I helped with billing issues or any other billing concerns my customers would have ● I would set up installation dates or disconnect customers' accounts upon request of customers ● To ensure that our customers were satisfied with the resolution or options given with their issues. Volunteer National Youth Service July 2013 to July 2013 Working with the Office of Hon. Julian.J. Robinson MP, South Eastern St. Andrew ● Main responsibilities were coordinating and supervising activities of preschoolers on a daily basis ● Teaching Arts and Craft, Mathematics, Language Arts and Integrated Science. Intern Gloria Brown and Company Attorney's-At-Law June 2011 to September 2011 Main responsibilities include drafting legal documents for example- Probates, Letters of Administration and Wills etc. ● Legal research was done and effectively communicating through letter writing as well as conversing on the telephone with clients. ● Searching for Titles at the title's office was also done. Educational Advisor Full gram Solutions Ltd May 2010 to June 2011 I was employed as an Educational Advisor where my main responsibilities included advising prospects regarding college enrollment and pursuing further educational studies, submission of prospects information to colleges located in their zip code and record keeping of client's information using the Ez-trax database online forms. Assistant Secretary Unlimited Concept Ltd March 2007 to July 2007 My duties involved telephone operator, filing, preparation and upgrading of daily accounts and data entry. Assistant Secretary University of the West Indies Department of Health and Psychiatry June 2006 to June 2006 My main functions were filing, telephone operator and personal assistant to the Head Secretary with Administrative and secretarial duties as per her request. EDUCATION Vocational in Cosmotology D'Marie Institute January 2020 to March 2020 Associates in Communications and Writing Para-legal Training Institute 2012 High school diploma in Education University of the West Indies Open Campus September 2008 to September 2009 A' LEVEL in CAPE LAW Institute of Academic Excellence (I.A.E) 2008 A 'Level in English Literature Pre-University of the West Indies 2007 High school diploma in education St. Hugh's High School 2001 to 2006 SKILLS • Google Docs • Business Management • CRM • Sales Experience • Real Estate • Customer Service • Training • Quality Assurance • Account Management • Personal Assistant Experience • Legal Drafting • Legal Research • Telephony