Terumi Pineda

Hello, everyone! I'm Terumi or you can call me yumi, a seasoned professional with a rich background in operations and technology. My journey began as a Data Encoder at Waterfront Inc, where I honed my attention to detail and organizational skills. Progressing through roles such as Retention Customer Support at TSD Global and English Tutor at My English Learning Center, I developed a passion for customer relations and education.

My analytical abilities found a home as an Operations Analyst at Ubiquity Global Services, where I generated crucial reports for decision-making and collaborated on system enhancements. Transitioning to the healthcare sector as a Health Care Executive at EXL Services, I embraced critical thinking to improve operations and maintain a high standard of care.

My technical prowess came to the forefront as a Technical Support Specialist at Sykes (Google), addressing diverse technical issues, suggesting modifications, and contributing to product development. This journey culminated in my role as a Senior Operations Specialist at JPMorgan Chase & Co, where I managed data processing, data collection and verification of employment for mortgage banking.

Throughout my career, I've been motivated to maximize team productivity, train and support fellow employees, and ensure adherence to regulatory standards. I'm excited to bring this wealth of experience and passion for excellence to new challenges and opportunities. Thank you for your time, and I look forward to discussing how my skills can contribute to your team.