Terry Mwaura

Terry Mwaura Phone:- | Email:- Professional Summary Dedicated front office professional with a graduate diploma in front office from East Africa Institute of Business Studies. Skilled in customer service, bookkeeping, data entry, and virtual assistance. Experienced in managing administrative tasks, financial records, and customer relations. Holds a certificate in computer packages, ensuring proficiency in office software. Skills & Competencies - Customer Service and Front Desk Operations - Bookkeeping and Financial Record Management - Data Entry and Database Management - Virtual Assistance and Administrative Support - Marketing and Sales Coordination - Proficiency in Microsoft Office and Computer Packages - Strong Communication and Interpersonal Skills Work Experience Cashier and Customer Service Representative | KFC (2017 - 2024) - Processed customer transactions with accuracy and efficiency. - Handled customer inquiries and resolved complaints professionally. - Assisted in maintaining financial records and daily sales reports. Marketing Associate | Freelance (2017 - 2018) - Conducted market research and promoted products/services. - Assisted businesses in customer outreach and brand awareness. Clerk | Evergreen Timber Company (2016 - 2017) - Managed office documentation and data entry. - Provided administrative support and organized records. Education Graduate Diploma in Front Office | East Africa Institute of Business Studies (2024) Certificate in Computer Packages | Magumu Catholic Church (2014) References Available upon request.