Terry Fiona

FIONA TERRY KANOTI Virtual Assistant/ Social Media Manager --Nairobi , Kenya About Me Experience I am a devoted and detail oriented virtual Assistant specializing in administrative, technical and creative support. Skilled and passionate in organization. I handle the following tasks; Data entry, Email Management, Calendar Scheduling, Customer Services, Social Media Management, Cold Calling and travel management. Managed daily admin operations of the firm, maintained databases and ensured integrity and confidentiality of information and data. Managed the firms calendar and coordinated travel arrangements. Responded to clients inquiries while providing excellent services through various communication channels Certificate for Social Media Management Certificate for Virtual Assistant Social Media Manager (2023) July 2022- May 2023 Foundation of Project Management Coursera. Sep 2023- Nov 2024 Gitaru Advocate and Co.Advocate Organized and managed emails while scheduling appointments. Education Alison. Administarative Assistant Giving Children Hope (GICHOPE) (2022) Handling the company's social media accounts. Scheduling the Bachelor of Arts in International Relations posts while engaging with the followers on all the platforms such as The Catholic University of Eastern Africa -) Skills Instagram and Facebook. Tools Time Management Good communication Digital Marketing Customer service Trello Asana Google Workspace Slack HubSpot Calendly Cold Calling Created and scheduled posts while monitoring performance and engagements across the platforms. Managing paid campaigns and creating performance metrics Marketing Assistant Jan 2022- April 2022 Institute for Regional Integration and Development (IRID) Conducted the company's digital marketing strategies while managing all admin operations on a daily. Managing and creating Real Estate email marketing campaigns while performing all market research Social Media Management Graphic Design required on a daily. Updating websites, researching on trendy topics to bring out fresh Language content. English channels. Creating and sending analytics report from different marketing Swahili French Achievements I streamlined scheduling and email management which improved productivity by 30%. Implemented a new filing system which reduced document retrieval by 70%. successfully managed CRM data, ensuring accurate client records and improving client relationship management. coordinated tasks spiraling team efficiency and timely projects. Reference Dr. Maurice Robert IRID Beatrice Agola GICHOPE Phone : - Phone: Email :- Email : --