Terron Maxwell

Email-Address St.Catherine Phone- Nationality Jamaican Terron Maxwell Customer service/Sales Consultant Professional and diligent service provider, with a track record for delivering quality services to accomplished businesses and corporate organizations. With several years of experience gained working for a number of leading global companies, I have amassed a wealth of experience across Sales, customer service and business operations.  Experience Skills Customer service Sales Critical thinking and problem solving Effective Time Management Communication Skills Fast Learner Compliance Office Top Flight California Mar 2021 - Nov 2022 • Handled customer complaints with empathy and composure. • Maintained sales report and met monthly quotas • Built rapport with customers by offering friendly, knowledgeable, and supportive customer service • Guided customers on purchases based on interests, promotions, and other sales and preferential parameters.  Languages English Native Creole Native Specialized Agent Sea world Orlando, FL May 2018 - Feb 2021 • Handled customer complaints with empathy and composure. • Recommended new products and upcoming events to customers • Evaluated travel services to find clients the best quality for the price; developed travel packages that included travel insurance, transportation, accommodations, dining, and experiences Customer Service Amazon Seattle, Washington, Mar 2015 - Mar 2018 • Provided information on the product, shipping, and service questions • Responded to 100 + emails a day: solving any issues, assisting clients with any questions, processing refunds, and offering personalized responses • Cultivated loyalty and improved sales Education Accident/Property Insurance College of Insurance and Professional Studies New Kingston, Jamaica Business Management Heart Trust NTEI St, Catherine Jamaica