Terkaa Tyough Esther Odunola

Terkaa-Tyough Esther Odunola O. Contact Address: House 652, Phase 2 Aco Estate, Airport Road FCT -Abuja. Mobile:- E-mail:-Profile A dynamic and proactive individual committed to excellent customer service delivery, sales, and administration, with a sound understanding of information and communication technology, very hard working and highly organized with an ability to work in a team or alone, utilizes sound organization and planning skills to deliver assignments within set timeframes and to a highquality standard and accuracy. Education and Qualifications Federal University of Agriculture, Makurdi. B.Sc. Microbiology (Second Class Lower Division) 2016 Olivet Baptist High School, Oyo, Oyo-State. (SSCE) 2009 CAC Nursery and Primary School, Oniyanrin Ibadan, Oyo-State 2003 (First School Leaving Certificate) Work Experience Business Development Manager (HBP Communications), Abuja. May, 2021 - Date Responsibilities:  Leads a team of 5 to exceed the daily target by 10%.  Generate leads.  Developed new sales initiatives and programs which increases the client's database by 5%.  Leveraged customer feedback to generate ideas and feature improvement.  Increased product sales by 20% using cross-selling and upselling.  Managed the team to establish strategic relationships with key clients.  Trained team members to align with the firm's goal. Customer Service Representative (Globacom Nigeria), Lokoja March, 2018 – May, 2021 Responsibilities:  Handle promotion of the company’s products and services  Develop customer relationships and resolve disputes  Process requirements for acquisition of prepaid subscribers  Liaise with the system’s specialist to report and resolve technical issues  Provide guidance and user support to customers  Address customer inquiries and concerns  Document and report issues National Youth Service Assignment (NYSC) Nov.,2016/ – Oct.,2017 National Emergency Management Agency Headquarters, FCT-Abuja. Responsibilities:  Contact Centre Agent King’sCare Hospital, Kubwa, FCT-Abuja. Student Industrial Work Experience Scheme (SIWES) Responsibilities:  Industrial training in Medical laboratory science IT Skills  Microsoft Office Packages – MS Word, Powerpoint, Teams, MS Excel, Corel Draw.  G Suite  Slack  Hubspot  Freshdesk  Intercom  Calendly  Asana  Apollo.io 2014  Lemlist  Zapier CERTIFICATION On Demand IT Skills Training - Digital Witch Support Community Competence description  Good reasoning and communication ability.  Time management competence.  Attention to details.  Strong interpersonal and administration skills.  Excellent team player.  Customer complaints resolution management.  Proficient in anticipating, identifying, and meeting customer’s requirements. Interests  Reading, singing, traveling, meeting, and interacting with people. Referees: Umaojo Esther Ojogbane Applied Microbiology lecturer Dept.of Microbiology, University of Agriculture, Makurdi, Benue State--Joseph Terhemba Mzer Shop Manager Globacom Telecomunications, Lokoja, Kogi-State. Tel:--