Teri Grace V. Perez

Teri Grace V. Perez Phone & WhatsApp: - EDUCATION email:- Philippine Christian University (2009 - 2014) Bachelor of Arts Major in Skype: live:graceprz3_1 Psychology -OJT Work Assist CRM (July2022 - Mar2023) Castvio LTD  Managing calendar and reports for CRM  Email Management; Corresponding to emails Ramon Magsaysay Training Center (Human Resource Department) Manage Apprenticeship Program documents and recruitment-related documents, assist in the printing of contracts, sorting and filing of documents, assist in HR programs and other company activities. SKILL Customer Support (Oct-June 2022) SafeUp  Addressed customer inquiries and resolved complaints Admin / Executive Assistant (June-Oct 2021) CEO of EmpowHERment (Project Base)      Calendar Management Email Management; Corresponding to emails Review meetings and transcribe Reaches out to clients and candidates Assist in Reports Customer Success Executive -) Viceroy Company   Addressed customer inquiries and resolved complaints Process refunds and returns through Shopify Virtual Assistant (Feb-Aug 2020 Project Base)   Calendar Management Appointment settings for patients Customer Support Manager -) Home FlameStore    Fulfill orders through Shopify Address complaints and needs Train and lead members Customer Support Executive (2019 ) Convergys - Concentrix  Addressed incoming customer inquiries and offered productive solutions, while increasing customer satisfaction ratings Chat Host(2018 – 2019) GVC   Answered questions from customers that came in through the company’s online chat feature. Assist with the game process and inquiries. Video Content Moderator(2017 - 2018 Project Base) Google -Youtube  Reviewing video that was reported for not following the guidelines. Customer Support(2014 - 2017) Startek  Addressed incoming customer inquiries and offered productive solutions, while increasing customer satisfaction ratings S Research (Verifying Companies) Order fulfillment Order Tracking Email Handling / Managing Calendar Management Customer Support Google Suite Microsoft Office Shopify Trello Guru ReAmaze Zendesk Slack Magento WooCommerce HubSpot Intercom Logistics