Teresia Nyiha Kiuru

TERESIA NYIHA SUMMARY Dynamic and results-driven Virtual Assistant with proven expertise in sales, marketing, and customer relationship management (CRM). Skilled in both telesales and physical marketing, I bring hands-on experience from corporate and retail environments where I consistently delivered measurable growth and built lasting client relationships. I excel in CRM administration, ensuring seamless communication and customer satisfaction throughout the entire journey. My strengths include order processing coordination, from accurate sales order preparation to timely delivery, guaranteeing efficiency and reliability for end users. With a unique ability to balance strategic marketing initiatives and direct sales execution, I combine organizational precision, persuasive communication, and a customer-centric approach to drive business success. My goal is to support companies in achieving their sales targets, enhancing client loyalty, and streamlining operations. EDUCATION WORK EXPERIENCE ALISON Virtual Sales Co-ordinator- Polytanks & Containers Kenya Ltd– Nairobi, Kenya Course - Virtual assistant  ALX Course – Virtual assistant African Leadership University – University of the People BA, International Business and Trade    Key skills          CRM Systems Client relations Daily sales pipeline report Customer Service Email management Google & Microsoft Suites Cold calling Social media Management    Managed over-the-phone and email communications, resolving client queries and providing product information. Attended to professional sales walk-in clients, ensuring personalized service and satisfaction. Verified and updated order information accurately and on time for consultants and clients. Coordinated with debtors, invoicing, stores, production, supply chain, and dispatch teams to ensure stock availability and timely delivery. Provided sales teams with critical business updates including stock-outs, account status, and order delays. Conducted monthly competitor product and pricing surveys to support strategic decision-making. Maintained strict confidentiality regarding company performance, pricing policies, and marketing plans. Achieved improved customer service delivery, faster order processing, and timely reporting using SAP, VLOOKUP, and Pivot Tables. CERTIFICATIONS Certified Virtual Assistant Adminstrative Assistant  Supported a team of 10 by organizing of files in the archives and microfilming for easy retrieval.  Managed internal control by Streamlining reporting and reduced fraud by centralizing HELB disbursements. Alison ALX Ajira Digital Programme -