CURRICULUM VITAE
TERESA PAOLA MEJIA ACUÑA
Res. El Pedregal 22 ave 22 st San Pedro Sula, Honduras
Cel-
E-Mail:-
PERSONAL INFORMATION
NATIONALITY:
DATE OF BIRTH:
AGE:
HONDURAN
JANUARY 14, 1989
36 YEARS OLD
EDUCATION
● COLLEGE EDUCATION
Bachelor Degree in International Relations with an orientation in
International Trade
Universidad Tecnológica Centroamericana (UNITEC-
● HIGH SCHOOL EDUCATION
Academia Americana-, 100% Bilingual (English/Spanish)
PROFESSIONAL EXPERIENCE
● NORTHERN TEXTILES (FEBRUARY 2023-NOVEMBER 2024)
Customer Service Manager
Main Activities
1. Managing and mentoring a team of customer service
professionals to deliver prompt, high quality and support to
clients.
2. Overseeing order processing, tracking and delivery coordination
for textile fabrics, ensuring accuracy and timely execution.
3. Resolving escalated client issues, such as, quality concerns or
delivery delays, by working with production and logistics team to
maintain strong client relationships.
4. Develop and implement customer service standards, procedures
and policies.
5. Implementing process improvements to streamline operations
and boost efficiency.
6. Partnering with cross functional teams, including sales and
quality control, to align customer expectations with production
capability.
7. Monitor customer’s KPIs and present results to customers at the
end of each month.
8. Work closely with customers and product development team to
develop fabric according to their needs.
9. Provide fabric costing to potential and existing customers.
●
AVERY DENNISON ( FEBRUARY 2019-MARCH 2022)
Key Account Manager
Main Activities
Work together with Senior Management to develop and execute
sales strategies designed to increase revenue.
2. Manage internal KPIs based on customer’s requirements.
1.
3. Negotiating prices and contracts with customers to establish terms
of engagement.
4. Strategic planning to maintain optimal raw material and production
capacity according to customer forecast.
5. Analyzing data to identify potential customers’ needs, interests or
concerns in order to develop effective sales strategies.
6. Lead on improvement projects that help increment revenue.
●
MICROENVASES (MARCH 2017-FEBRUARY 2019)
International Sales Executive
Main Activities
1. Identify and follow up new business opportunities.
2. Achieve monthly sales forecast.
3. Schedule monthly visits to international customers to understand their
needs.
4. Search potential customers in the United States, Central America and
Caribbean market.
5. Attend internal trade shows to visit potential and existing customers
and see the market trends.
6. Work with the CS team to ensure On Time Delivery and customer
satisfaction.
●
AVERY DENNISON (MAY 2012-FEBRUARY 2017)
Customer Service Executive
Main Activities
1. Follow up customer inquiries and solve in a timely and professional
manner.
2. Enter orders in the system and follow up until delivery.
3. Work with the internal department to solve customer
complaints/issues (production, quality, logistics).
PERSONAL REFERENCES
● Indira Flores
Transmundo-
● Mario Martinez
Avery Dennison-
