Teresa Nga

NGUYEN THI MY NGA (TERESA) Task-oriented professional with a strong foundation in education, consultative sales, and client engagement. Experienced in relationship-building, project ownership, and driving retention of high-value contracts. Passionate about leveraging analytical thinking, technology interest, and creative problem-solving to transition into a role in technology business development. WORK EXPERIENCE Freelance Educator (Kyna English) Oct 2024 - Present Designed and delivered growth workshops to advance students’ English proficiency, academic performance, and university readiness (local & international). Maintained strong relationships with parents and students, contributing to contract renewals and long-term engagement. Generated new leads and increased centre visibility through positive client referrals and testimonials. Mentored freelance tutors to independently manage class delivery and adopt best practices. EdTech Professional (Apollo English Vietnam) Dec 2024 - July 2025 Collaborated with clients to develop detailed student profiles and drove smooth onboarding of new educators. Represented the organisation in acquiring new clients, working cross-functionally to support revenue growth. Acted as a liaison between educators and management to maintain consistent service quality and streamline operations. EDUCATION Ho Chi Minh University of Foreign Language And Information Technology (HUFLIT) Bachelor of Arts in English as Foreign Language (EFL) Graduated with Distinction in TEFL Self-initiated completion of 120-hour TESOL and 30-hour TOEIC training Designed and evaluated comprehensive English proficiency assessments (reading, writing, listening, speaking) for high school students, analyzed results to extract insights and inform instruction changes. ADDITIONAL INFORMATION Business / Analytical Skills: Project ownership, stakeholder management, consultative needs analysis Technical / Tools: Microsoft Excel, Word, PowerPoint; basic data handling and interpretation, comfortable learning CRM tools Communication & Languages: English & Vietnamese (fluent) Soft Skills: Presentation & public speaking, relationship-building, creative problemsolving, adaptability, empathy