Teresa Dunster- - www.linkedin.com/in/tessadunster
Quality-focused with an excellent work ethic and a proven ability to manage projects
EXPERIENCE:
Member Relations Associate (October 2016 – June 2018)
Chelsea Piers CT (Stamford, CT)
Compiled and generated spreadsheets capturing key data
Managed documents and maintained data to ensure accurate data availability
Generate sales leads
Rolled out training on customer management system for new staff members
Listened to client feedback to incorporate it in upcoming changes
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Consistently met and surpassed company expectations within Recovery Department.
Maintain financial accounts by processing customer adjustments
Helped plan, set up and supervise multiple company events
Resolve product or service problems by clarifying the customer's complaint, expediting correction or adjustment and following up to ensure resolution
Training Support Officer (September 2015 – April 2016)
Careers Australia (Brisbane, Australia)
Supported students in demonstrating competency in practical assessments in order to complete their qualification
Researched, developed and rolled out a new training program to integrate a new learning management system across multiple locations
Created integral processes for future projects through collaborating with the operations team
Ensured audit compliance by creating and maintaining records for all staff
Provided advice regarding new tools that could be used via our learning management system to enhance the experience and create operational efficiencies
Fieldhouse Employee (June 2012 – August 2015)
Chelsea Piers CT (Stamford, CT)
Conducted leadership training
Coordinated team development programs
EDUCATION
Post University, Bachelor of Arts in Psychology -)
INTERCOLLEGIATE ATHLETICS
Co-Captain
Post University Women’s Soccer Team
Attended on a four-year athletic scholarship
Committed approximately 30 hours of training per week while completing a full course load
Liaise with coaching staff to enhance team cohesiveness and performance
SKILLS
Organization
Interpersonal skills
Project management
Communication
Leadership
Problem solving skills
Creative thinking
Microsoft Office skills
Team building
