Teresa Donato

Ma Teresa Donato 27 Palmspring St., Merville Park Paranaque 1700 |- |- Objective To be able to work from home making use of all my skills in any industry to the best of my abilities. Education AB ENGLISH | 1990 | ST. PAUL’S COLLEGE OF MANILA · Major: English · Minor: Literature BS MANAGEMENT | UNDERGRADUATE | ST. PAUL’S COLLEGE OF MANILA · Major: Management · Minor: Accounting Skills & Abilities  Analytical  Adaptable (work in changing environment)  Quick Learner  Able to Build Relationships  Loyal and Discreet (maintain confidentiality)  Flexible  Responsible  Able to work Under Pressure  Efficient  Detail-oriented  Research  Recruiting  Reference checking  Computer and Internet Skills  Email handling and support  Customer Service  Written and Verbal Communication  Organizational Skills  Multi-tasking  Time Management Experience RECRUITMENT SPECIALIST | E. HARRINGTON STAFF SERVICES | APRIL 2015 TO MAY 2017 My main role was to be able to place people in the different positions open by searching through our database and making use of job boards (Indeed, LinkedIn, Monster) to look for qualified candidates. I also did phone interviews prior to sending candidates for face to face interview in our main office. I also did reference checks as well as background checks. I was able to place people in permanent as well as contract positions (Bilingual CSRs, Inside Sales Rep, Machine Operators, etc.). I also did job posting in Indeed and created resumes before submitting to clients for review. I was also asked to do other Admin Support roles such as email support for the Operations Manager. CUSTOMER EXPERIENCE MANAGER/VIRTUAL ASSISTANT | NUUTRAPURIS | NOVEMBER 2014 TO DECEMBER 2016 I worked for an Amazon seller and I was tasked to answer Customer queries and complaints via email as well as Amazon. I maintained and took charge of Customer reviews via Amazon as well. I processed and sent out refunds and replacement/complimentary bottles to customers. I also keep track of inventory and requested for replenishment of stocks. WRITER | ODESK/UPWORK | APRIL 2014 TO APRIL 2016 I worked as aa content writer for someone who has a company writing articles of different subject matters. I was assigned to write about different information with regard to Finance (credit cards, loans, etc.) I was also at the same time tasked to do research on different topics. RISK MANAGEMENT ANALYST | JP MORGAN CHASE | APRIL 2010 TO NOVEMBER 2015 I provided support to the Recovery Team of the Credit Card Services of JP Morgan Chase. I was responsible for analyzing, investigating and collecting on Fraud cases reported to our department. It was also part of my responsibility to check on possible Anti Money Laundering activity on the accounts assigned to me and write reports of any unusual activities on the accounts assigned to me. CUSTOMER SERVICE SPECIALIST | JP MORGAN CHASE | FEBRUARY 2009 TO APRIL 2010 I answered phone calls from customers asking questions about their credit cards. I also processed POS authorizations and issued replacement credit cards that were reported as either stolen or lost. Page 2