Terence Gomes

TERENCE GOMES Mobile: +91 - Email:- Business Development & Marketing Identifying and networking with prospective clients; generating business from existing accounts and achieving profitability and increased sales growth Analysing marketing trends and tracking competitor’s activities and providing valuable inputs for product enhancement and fine tuning sales & marketing strategies People Management Recruiting, Training and monitoring the performance of team members to ensure efficiency in sales / service operations and meeting of individual and group targets Conducting meetings for setting up sales objectives and designing / streamlining processes to ensure smooth functioning of sales / service operations Key Responsibilities: Business enhancement in parts sales & service business. Man management, appointing of new sales and service engineers, training & monitoring their performance Interacting with principal on product promotion in the market Interaction with corporate clients directly and ensuring maximum customer satisfaction through after sales support Assisting in achievement of individual and team targets Significant highlights: Tapped new markets including Patna, Sasaram, Purnea, Dharbhanga and Supaul. Set up service and parts outlets in the above mentioned areas. Successfully achieved 127% of the target in the FY 08-09, and 97% of the target in FY 09-10. Formulated various Reward ‘n Recognition programmes for our sales and service engineers. Significant highlights: Successfully led the team, topping the list of revenue generators for 6 consecutive months Received a certificate of excellence for team attendance for four consecutive months Had the highest number of promotees from my team, in the year Various awards earned Significant highlights: Promoted as a Team Lead within 9 months of joining the BPO Sector Had the highest number of C-Sats across the HP process in Kolkata Was appointed the revgen SPOC for our PL and we were at the enterprise level for 8 months consecutively, maintaining an RPC of $8.00 Various awards earned Significant highlights: Achieved 90% of the set target during the start of the Dealership Guided the sales team in achieving a YOY growth of 46% Significant highlights: Achieved the highest sale in Eastern Region from Asansol (Approx 60L) for the FY 2001 -01 Successful in making Asansol and its surrounding areas a core business hub for our products Successful in making an entry into the Rail and Coal segment in these areas Successful in getting customers in these region post the warranty period, to enter into AMC’s so as to continue smooth service support with minimal downtime Received the highest number of recommendations / satisfaction surveys from this region SCHOLASTICS Diploma in Electronics & Telecommunication in 1993, Don Bosco Tech Inst, Kolkata ITI Certification in Radio-TV Electronics in 1992, Don Bosco Tech Inst, Kolkata City & Guilds of London Certification (Part A), in Electronics & Telecommunication in 1993. ICSE in 1989, secured 1st Division CERTIFICATION Basic Networking in WINNT 3.0, from GKW Infosys 3 day workshop on Key Account Management PERSONAL DOSSIER Date of birth: 06th August 1972 Marital Status: Married Address: 47/1 Gorachand Road, Flat Z / 2C, Suryasikha Housing Co-op Society, Kolkata – 700014 REFERENCES AVAILABLE ON REQUEST TERENCE GOMES Place: Date: