Tere
Stokes
EXECUTIVE SUMMARY:
I am a persistent and resilient team player.
AREAS OF EXPERIENCE:
Epic System
Medical Terminology
WORK EXPERIENCE:
Customer Service Agent
The University of Kansas Health System
December 2015 - August 2019
• Onboarded new hires as needed
• Completed Medical Terminology Course
• Created a quick reference guide for team use.
Specialty Customer Service Agent
Optum RX
January 2012-December 2015
GET IN TOUCH:
Cell:--PO Box 300895
Kansas City, MO 64130
• Completed customer service course
• Hired for Customer Service I, during training promoted to Specialty Customer
Service.
Collector II
Citicards
January 2006-June 2011
*Negotiating payment arrangement of credit card accounts
-*Navigating various computer programs simultaneously
ACADEMIC BACKGROUND:
Oakwood University
Psychology
Wyandotte High School
Class of 1997
