Tendai Musariri

Relationship development and management with brokers

Generate business as per budget

Ensuring prompt attendance to Broker queries, handling and resolving complaints

Product knowledge, market knowledge and business intelligence

Cross-sell, promote and advise broker of products to maximize profitability.

Firming up sales portfolio growth strategies in line with predetermined growth targets

Ensure effective Credit control management by ensuring the teams debtors is within 20% threshold

Prudent underwriting of insurance policies

Provide overall statistics for the business

Communicate and coordinate with internal departments.

Efficient customer service

Organizing and coordinating project focus groups

Assisting the Project Team Lead and other Team Managers in the production and maintenance of project plans

Set up and maintain systems for recording project costs

Develop and support effective communications mechanisms between the project teams

Undertake any other administrative tasks as specified by the Project Team Lead

Supervision and coordination of office management

Recruitment of temporary support staff when required

Manage client communications, acting as intermediary between client and technical team members in the absence of the Team Lead

ensuring positive customer experience

 Review of office expense recons before submission to finance department