Tenalo Bebari Stephen

TENALO BEBARI STEPHEN Trans Woji, Rivers State, Nigeria, 500102 -*****|✉- Professional Summary A driven and versatile professional with over 5 years of experience in remote customer support, data entry, and teaching. Skilled at resolving customer issues with empathy, accuracy, and efficiency, consistently maintaining high satisfaction ratings. Possesses a strong background in data management, complaint resolution, and CRM tools such as Zendesk, Dixa, Intercom, and Re:amaze. Capable of multitasking in fast-paced environments and dedicated to ongoing professional development. Core Skills  Customer Relationship Management (CRM)  Active Listening & Empathy  Analytical thinking & Problem Solving  Issue & Complaint Resolution  Time Management & Organization  Data Entry & Database Management  Microsoft Excel & GoogleSheets  Teamwork & Collaboration  Detail-oriented Professional Experience Customer Support Specialist (Remote, Part-Time) Burger King | Jul 2025 – Present  Delivered fast, professional email and chat support, contributing to consistently high customer satisfaction scores.  Resolved complex order and delivery issues, reducing escalations and boosting customer loyalty.  Partnered with logistics teams to identify root causes of delivery problems and speed up resolutions.  Maintained precise processing of refunds, credits, and subscription changes with full policy compliance.  Improved customer retention by assisting users with subscription features, renewals, and modifications.  Sustained high productivity by managing a large volume of inquiries while meeting or exceeding SLA benchmarks. Customer Experience and Data Entry Clerk (Remote) OtakuHugo–ContractforOutschool|Jan.2024  Provided customers support for outschool families and teachers via mail and chat, addressing inquiries about billing, scheduling and enrollments  Investigate and resolved complaints, escalating urgent issues for timely solutions  Processed purchase order(PO) enrollments for charters schools with accuracy and compliance  Entered and maintained large volumes of student order data, ensuring accuracy and confidentiality  Balance high volume support tickets and administrative task daily while meeting performance target Customer care representative at DSTV (Multi-choice)  Handling Customer Inquiries  Resolving technical issues  Managing Accounts  Troubleshooting  Providing production information  Handling complaints and feedback  Customer Retention Certifications  Customer Service Training—Mar2024  Computer Appreciation & Application, Sammy Computers—2013  Data Analytics Training, Coursera — In Progress Awards & Recognition  Cruising and Crushing It (Most Cheerful Person in the Team) Hugo CX Awards, 2024 References Available on request.