Temmy Williams

WILLIAMS TEMITOPE FOLASADE - | --Skype id: Williamstemmy A dedicated Freelancer and Customer Support Specialist with expertise in CRM tools such as Salesforce, Zoho, Zendesk, and pipeline management. With over five years of combined experience, I excel in verifying complex data, inputting figures into client databases efficiently, and managing social media. My roles also encompass customer success and retention, ensuring the confidentiality of sensitive material. I am committed to adding value to organizational growth through my extensive experience. Known for my organization and pleasant social manners, I effectively utilize email etiquettes, calling, and chatting, along with various tech tools, to achieve results. My ability to connect with diverse groups, coupled with strong communication and management skills, make me a valuable asset in the field of CRM. WORK EXPERIENCE 1. Royal Hair International – New York Partner Success Manager January 2024 Duties • Develop and maintain strong relationships with partners to ensure customer satisfaction and loyalty. • Collaborate with partners to identify sales opportunities and develop strategies to maximize revenue. • Analyze sales data and trends to identify areas for improvement and implement solutions. • Support partners on the use of CRM tools such as Zoho, Trello, and Pipedrive to optimize sales processes. • Coordinate with the sales team to ensure seamless communication and collaboration between partners and internal teams. • Conduct regular meetings and check-ins with partners to review performance and address any issues or concerns. • Provide ongoing support and guidance to partners to help them achieve their sales targets. • Continuously seek ways to improve processes and streamline operations to enhance partner satisfaction and drive sales growth. 2. America Real Estate Group by LPT - Texas Customer Support and Social Media Manager February 2023 – December 2023 Duties: • Make phone calls and Keep track of the Chairman/Personnel Officer’s calendar and schedule meetings accordingly. • Respond to customer inquiries and provide assistance via email, phone, and chat. • Resolve customer complaints and issues in a timely and professional manner. • Maintain a high level of customer satisfaction by ensuring excellent service. • • • • • • Use CRM tools like Salesforce to manage customer interactions and data. Provide product information and technical support to customers. Develop and implement social media strategies to increase brand awareness and engagement. Create and curate engaging content for social media platforms, including Facebook, Twitter,Tiktok and Instagram. Monitor social media channels for customer feedback and respond to comments and messages. Analyze social media metrics and track the success of campaigns. 3. Screen and Digital Limited: Virtual Assistant – Support, Emailing and Appointment settings May 2021- December 2022 Duties • • • • • • • • • 4. Conducted inbound and outbound appointment setting calls. Planned and organized activities, including training, recruitment, and client appointments. Provided email support to customers. Maintained a master calendar of conferences and prepared documents for meetings. Assisted in booking appointments with potential clients. Managed calls, emails, and responded to queries. Generated and qualified leads, reaching out to potential clients. Produced professional-quality reports on a monthly, quarterly, and annual basis. Performed data entry tasks and assisted in converting leads to customers. Brian and bay kiddies UK: Luxury kiddies clothing store Customer Support Specialist March 2020 – December 2020 Duties • Helped maintained a master calendar of conferences and compiled documents for meetings • Provide excellent customer service via email, phone, and chat to resolve inquiries and issues. • Manage customer complaints and ensure timely resolution to maintain customer satisfaction • Utilize CRM tools such as Zendesk, Zoho, and Freshdesk to track customer interactions and maintain accurate records. • Collaborate with other departments, such as sales and marketing, to address customer needs and improve overall customer experience. • Identify and escalate complex issues to appropriate teams or management for resolution. • Create and maintain support documentation and knowledge base for customer reference. • Monitor customer feedback and trends to identify areas for improvement in products or services. • Manage customer complaints and ensure timely resolution to maintain customer satisfaction. QUALIFICATION: University of Ilorin, Kwara State, Nigeria Bachelor of Arts in History and Education 2016 CORE SKILLS • • • • • • • • • • • • • Emailing marketing Research and analysis. Problem solving and organizational planning. Task, talent management, and time management Self-motivation and discipline Quick thinking and effective decision making Typing and email etiquettes. Regulatory compliant and client-focused. Use of technologies like Slack, Monday.com, Google Drive, Onedrive, Dropbox. Presentation skills; Microsoft Office (use of MS Word, Excel, PowerPoint, Outlook) Communication skills (writing, speaking, and listening). Use of CRM tools like Salesforce, Zoho, HubSpot, Zendesk, and Trello for management. Use of video conferencing/meeting apps like Google Meet, Microsoft Teams, Zoom and skype. REFERENCES: Available on request