Temmie Mamar

I am an experienced and results-driven customer and technical support specialist with over 10 years of expertise in providing end-to-end assistance across various industries, particularly in internet, cable, and phone services. My career has included a broad range of responsibilities, including dispatch coordination, ticket escalations, order tracking, appointment scheduling, technical troubleshooting, and billing and payment support. I take pride in my ability to resolve complex issues efficiently while maintaining a professional and empathetic approach to customer service.

One of my core strengths is technical troubleshooting. I have handled customer concerns involving internet connectivity, cable TV issues, and phone service disruptions. This includes guiding customers through diagnostic steps, equipment configurations, sending pings, and performing port forwarding when necessary. My technical background allows me to resolve issues quickly, often preventing the need for technician visits or further escalation. When escalation is needed, I follow established protocols to ensure seamless handoffs and timely resolutions.

In addition to technical support, I have extensive experience in dispatch coordination. I’ve managed technician schedules, confirmed customer availability, updated tickets, and followed up on service completion. My attention to detail and clear communication with both customers and field technicians help reduce missed appointments and delays. I also have experience handling multiple systems and tasks simultaneously in high-pressure, fast-paced environments.

Over the years, I’ve become highly proficient in CRM platforms such as Salesforce, ACSR, and RIO, using them to manage tickets, log support calls, track service requests, and ensure all customer interactions are accurately recorded. I also utilize communication tools like Slack, SmartChat, and Microsoft Teams to collaborate effectively with cross-functional teams, escalate issues, and maintain workflow transparency.

My responsibilities have also extended to audio transcription, data entry, order processing, and customer follow-ups. These administrative and support functions have strengthened my organizational and multitasking skills, while reinforcing the importance of accuracy and timeliness in every task.

With a C2 level of English proficiency, strong interpersonal skills, and a flexible work schedule, I can confidently support diverse teams and client needs. My goal has always been to deliver consistent, high-quality support that builds trust, resolves issues promptly, and enhances overall customer satisfaction.

I’m passionate about continuous learning, dependable under pressure, and always ready to go the extra mile to get the job done.