TO
TEMITOPE OWOKONIRAN
Professional Summary
Innovative, highly organized, resourceful and performance driven I.T
Support Specialist looking for a challenging IT Support position in a
dynamic and innovative organization where technical expertise and
problem-solving abilities can be applied to support the company's
-- Marketing Bus Stop, Ijaiye Road,
Agege. Nigeria
mission and objectives.
Skills
Work History
● Creative Issue Resolution
Simbanet Nigeria Limited - IT Support Specialist
● Windows Server Administration.
10/2021 - Current
● Hands-on experience installing &
● Used ticketing systems to manage and process support actions and
requests.
● Onboarded new joiners on Windows Active Directory and set up
● Office 365 Administration.
configuring network devices—Routers
& Switches.
● Outstanding abilities in Computer
● Installed & configured hardware firewalls and Access Points such
Repairs & Maintenance.
● Technical troubleshooting of Windows,
as Sophos XG & FortiGate firewall.
● Provide first-level technical support to employees via phone, email,
Mac and Linux OS.
● Microsoft Office proficient.
their work tools such as laptops, desktops, Emails & Desk-Phones.
remote access and in-person.
● Client Relationship Management.
● Determined hardware and network system issues using proactive
troubleshooting techniques.
● Ensured that all incidents are responded to and resolved within
required MTTR in SLAs.
● Documented IT Policies & Procedures.
Accomplishments
● Solved 99.2% of Level 1 tech support
tickets without needing to escalate to
Tranex Nigeria PLC - IT Support Officer
06/2017 - 09/2021
● Installed important security and functionality patches to maintain
optimal protection against intrusion and system reliability.
● Managed onboarding and offboarding of employees.
● Provided technical support to customers, troubleshooting technical
issues and providing solutions
● Designed proactive preventive maintenance schedules to prevent
Level 2 tech support engineers.
● Increased number of resolved job
tickets by 80% over previous year.
● Completed intensive training on
Sophos & FortiGate Firewall.
● Contributed to a reduction in
operational costs by 20%.
unnecessary downtime and hardware faults.
● Performed regular backup operations and implemented
appropriate processes for data protection, disaster recovery, and
failover procedures.
Education
08/2021
NYSC Secretariat Oyo State - Technical Support Intern
Coursera
05/2015 - 04/2016
Certificate: Google IT Support Professional
Certificate
● Installed application software and upgrades, virus protection, and
drivers.
12/2014
Federal University of Agriculture
● Helped department set up equipment for meetings, events and
operations.
Abeokuta, Nigeria
Bachelor of Science: Chemistry
● Helped IT team document core systems configurations, relevant
passwords, and system access requirements.
● Resolved Internet and wireless and wired network access problems.
07/2008
Logic High School
Alagbado, Lagos State., Nigeria
Secondary School Leaving Certificate
(SSCE)
Languages
Yoruba: Native language
English:
Proficient
C2
Certifications
• Keywest Africa - Cybersecurity
• Sophos Certified Administrator
• Customer Service Skills (Alison-online)
• Google IT Support Professional
Certificate
