I'm a Customer Support Specialist with over 5 years of experience in supporting customers remotely and 2 years in leading teams successfully across remote work environments.
• Familiar with CRM Tools such as Zendesk, Ameyo, , Angaza and Kazi
• Communication & Conflict Resolution
• Remote Customer Service & Support
• Data-Driven Decision Making
• Facilitating, Analytical, Creative and Flexible.
I'm also professionally certified in Client Relationship Management and I have completed a Manager Development Program.