Temitope Kuye

KUYE TEMITOPE​ ADMINISTRATIVE VIRTUAL ASSISTANT & CUSTOMER SUPPORT SPECIALIST PROFESSIONAL SUMMARY Result-driven Virtual Assistant and Customer Support Specialist with 5+ years supporting customer service, sales, and administrative operations. Skilled in managing high-volume customer inquiries via email, chat, phone, and WhatsApp, CRM ticketing (Freshdesk, Zendesk), order processing, inbox and calendar management, reporting, and cross-functional coordination. Proven ability to work independently or in remote teams, ensuring efficient workflows, adherence to SOPs, and high customer satisfaction. WORK EXPERIENCE Sales Executive | Administrative & CRM Support Universal Furniture Limited. Lagos, Nigeria ​ May 2008 – May 2025​ ●​ Responded to high-volume customer inquiries via email, phone, WhatsApp, and live chat, providing accurate product information and ensuring timely resolution. ●​ Updated CRM records and customer profiles using Freshdesk and Zendesk, tracking inquiries, transactions, and service history for 40% of daily customer transactions. ●​ Logged and tracked customer issues in CRM and ticketing systems, ensuring accurate case documentation, timely escalation, and fast resolution turnaround. ●​ Resolved customer complaints professionally, achieving a 55% complaint resolution rate while escalating complex issues for faster turnaround. ●​ Managed calendar scheduling, client follow-ups, and internal documentation using Google Workspace, supporting 80% of scheduling activities. ●​ Coordinated scheduling and appointment bookings for 10+ meetings weekly, including document preparation and task tracking to support daily operations. ●​ Maintained customer records, sales logs, invoices, and interaction history in CRM and ERP systems, improving record accuracy to 70% for smoother tracking and reporting. ●​ Created customer and inventory reports to improve reporting accuracy and strengthen workflow tracking. ●​ Organized shared team documentation using Google Docs and Google Drive, improving collaboration and supporting faster service delivery. ●​ Maintained confidential customer and company data, ensuring compliance with internal standards and data privacy expectations. Executive Trainee Ipodo-Ikeja Microfinance Bank, Lagos, Nigeria ​ June 2007 – April 2008 ●​ Completed structured cross-departmental training across 4 units, gaining strong knowledge of operational workflows and service processes. ●​ Supported daily administrative operations by updating 52% of customer and internal records weekly, ensuring accurate documentation and smooth coordination. ●​ Assisted with customer support activities, responding to inquiries and maintaining 100% professional communication standards in client-facing interactions. ●​ Contributed to 5 workflow improvement tasks, helping improve reporting accuracy and reduce processing time for routine updates. ●​ Supported marketing activities, including customer engagement and promotions, assisting with outreach and follow-ups to improve customer response. ●​ Managed outsourcing and vendor coordination processes, tracking service delivery timelines across third-party providers. ●​ Collaborated with 5 team members to meet weekly deadlines and support smooth day-to-day operations. EDUCATION ●​ Postgraduate Diploma (PGD) Business Administration National Open University of Nigeria, Lagos State, Nigeria. ​ ​ 2017​ ●​ Higher National Diploma (HND) Banking & Finance ​ Lagos State University of Science and Technology, Lagos State, Nigeria. ​ 2011​ ●​ Ordinary National Diploma (OND) Banking & Finance ​ Lagos State University of Science and Technology, Lagos State, Nigeria. ​ 2006​ CORE SKILLS ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Customer Support, Client Relationship Management Email, Chat, Phone, WhatsApp Communication Inbox Management, Calendar Management, Scheduling Ticketing Systems, Case Documentation, Escalation Handling CRM Updates, Customer Records, Account Management Order Processing, Refunds, Cancellations SOP Adherence, Workflow Optimization, Process Improvement Teamwork & Cross-functional collaboration Administrative Support, Task Management, Meeting Coordination Cross-Functional Collaboration, Team Support SOFT SKILLS ●​ Communication, Active Listening, Empathy ●​ Time management, Organization, Attention to Detail ●​ Problem solving, Adaptability, Reliability TOOLS & SOFTWARE ●​ ●​ ●​ ●​ ●​ CRM & Ticketing: Freshdesk, Zendesk, Zoho CRM, Intercom, Datacom ERP Productivity & Collaboration: Slack, Trello, Asana, ClickUp, Monday.com, Microsoft Teams Google Workspace: Gmail, Calendar, Docs, Sheets, Meet, Forms, Google Drive Office & Data Management: Microsoft Excel, Google Sheets, Smartsheet Customer Engagement: WhatsApp Business, Social Media CERTIFICATIONS ●​ In Demand IT Skills Training, Digital Witch Support Community 2025 ●​ Associate Member, National Institute of Marketing of Nigeria (NIMN) 2015 ●​ Asana Software Certification, Alison (In Progress)